Powerdvd 17 Error "does not support true theatre video enhancements and truetheatre"

starwhite1965

Newbie Joined: Aug 30, 2014 03:37 Messages: 19 Offline

Solved by

Jun 01, 2017 03:42

Hi everyone. I need some help please. I'm getting an error with Powerdvd 17; I'm trying to play a new Blu-ray I bought called 'Logan', I get; " This and other discs include new technology that does not support true theatre video enhancements and truetheatre 3D during playback. Then Powerdvd 17 hamster wheels a bit, tries to play it and pops up another error; " Cyberlink powerdvd is unable to play this media because the required HDCP could not be initiated. Ensure your graphics card, its driver, and your display support HDCP, HDCP is required to play content that is governed by digital right management technologies. Please click the information button for more detailed information. ( Error code = 0107 ) .... Now PowerDVD 16 worked flawlessly.. my video card supports the latest Direct X so I'm confused as to what the problem is? True I do not have a 4K monitor, it is 1080p, but this is a REGULAR Blu-Ray.. WHat is wrong with Powerdvd 17??? ... I even tried reinstalling 17, same error.

This message was edited 1 time. Last update was at Jun 01. 2017 06:23

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Jun 01, 2017 06:50

Hi starwhite1965,

Please ake sure you monitor is conected trough HDMI cable.
Uninstalling PDVD usualy helps. Please do this WITHOUT keeping the personal settings. After uninstalling, reboot your PC and install PDVD. After that check the launch and Blu-ray movie playback condition.

Greetings
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

starwhite1965

Newbie Joined: Aug 30, 2014 03:37 Messages: 19 Offline

Jun 01, 2017 14:46

Thank you for the reply. I have been using DVI-D which is HDCP complient, but my video card out is DVI-I which carries an analog signal along WITH the digital, which is strange because I use digital only, its a pretty recent card as it supports the current version of direct X, & is Windows 10 approved too .... copyright trolls making waves I guess, I dunno... ALL I do is watch movies I bought AND payed for. Powerdvd 16 never gave me issues like this. I'm a plug n play kinda guy. Computer savvy when forced, as in annoying error (s) like this. I had not been using the HDMI out on my video card because it is limited on this monitor to only 60Hz refresh rate, as I like using the DVI because it goes up to 120hz, which my monitor supports because I DO play video games, and I like less flicker & more frames.

I also contacted Cyberlink technical support about my issue. I will share with others who may be having the same issue.

Reply I received Today;

Customer Support Response
2017/06/01 07:04

Dear Paying Customer, (took my name out)
Thank you for contacting CyberLink Technical Support about PowerDVD 17, (their latest Ca$h Cow).
I understand that you are getting an Error message as Error code = 0107 while playback of Bluray in PowerDVD 17 software. Regarding your concern,I would inform you that HDCP compliant enviroment needs:
1. Display with a DVI-D (HDCP-ready) or HDMI connection2. GPU with a DVI-D (HDCP-ready) or HDMI connection3. GPU driver is HDCP-compliant
If still face an issue,Please provide the below asked information:1)Provide the DxDiag Log file.
DxDiag.txt You can use the steps that follow to create this file
a. Press the Windows Key + R. b. Type in DxDiag and press Enter or click OK. This will open the DirectX diagnostic tool. c. Click on the Save All Information button. d. Save this file to your Windows desktop and name it dxdiag.
2)BD advisor log (BD part; is a zip file)
Send me the results of the BD/3D advisor which you can download from the link below:
http://www.cyberlink.com/prog/bd-support/diagnosis.do
Please feel free to contact us back for any further clarification or for any assistance related to CyberLink products.
Use the below mentioned link to get back for further queries:
https://membership.cyberlink.com/support/service/technical-support.do
Thank You and Best Regards,
NandkishorCyberLink Technical Support

Quote Hi starwhite1965,

Please ake sure you monitor is conected trough HDMI cable.
Uninstalling PDVD usualy helps. Please do this WITHOUT keeping the personal settings. After uninstalling, reboot your PC and install PDVD. After that check the launch and Blu-ray movie playback condition.

Greetings
Hicham

This message was edited 4 times. Last update was at Jun 01. 2017 14:55

starwhite1965

Newbie Joined: Aug 30, 2014 03:37 Messages: 19 Offline

Jun 01, 2017 15:38

Quote Hi starwhite1965,

Please ake sure you monitor is conected trough HDMI cable.
Uninstalling PDVD usualy helps. Please do this WITHOUT keeping the personal settings. After uninstalling, reboot your PC and install PDVD. After that check the launch and Blu-ray movie playback condition.

Greetings
Hicham

Hello Hicham,

HDMI itself won't support the bandwidth for 3D 120hz (or 60hz per eye), I doubt that this is going to work. SO if I connect my monitor using HDMI only as you suggest I cannot playback Blu-Ray 3D movies. AND again I want the 120Hz my monitor supports for gaming as well. I NEED DVI support.