Quote Been having problems with computer freezing so decided to do a full format and fresh windows 10 install. Ran all updates (as per windows update app), ran the AMD Radeon driver app (as per Cyberblink support) and now, when producing a movie, instead of freezing, my computer turns off....as if you unplugged it.

PD 15

Windows 10


Nothing in the Event viewer



Ever hear of a problem like this?

If you have the check mark to shut down the computer in Produce, it will turn off the computer.

See Image.

. Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Quote

Quote Been having problems with computer freezing so decided to do a full format and fresh windows 10 install. Ran all updates (as per windows update app), ran the AMD Radeon driver app (as per Cyberblink support) and now, when producing a movie, instead of freezing, my computer turns off....as if you unplugged it.


PD 15

Windows 10


Nothing in the Event viewer



Ever hear of a problem like this?

If you have the check mark to shut down the computer in Produce, it will turn off the computer.

See Image.

.

No, I mean like 20% into production. I've run chkdsk and MemTest and get nothing bad reported.

Quote

Quote

Quote Been having problems with computer freezing so decided to do a full format and fresh windows 10 install. Ran all updates (as per windows update app), ran the AMD Radeon driver app (as per Cyberblink support) and now, when producing a movie, instead of freezing, my computer turns off....as if you unplugged it.


PD 15

Windows 10


Nothing in the Event viewer



Ever hear of a problem like this?

If you have the check mark to shut down the computer in Produce, it will turn off the computer.

See Image.

.

No, I mean like 20% into production. I've run chkdsk and MemTest and get nothing bad reported.

How about attaching a DXdiag.txt file. You could have faults that would be shown in the DXdiag.txt.

Scroll to the instruction for "Generating the DxDiag.txt File"

http://forum.cyberlink.com/forum/posts/list/50105.page Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Quote

Quote

Quote

Quote Been having problems with computer freezing so decided to do a full format and fresh windows 10 install. Ran all updates (as per windows update app), ran the AMD Radeon driver app (as per Cyberblink support) and now, when producing a movie, instead of freezing, my computer turns off....as if you unplugged it.


PD 15

Windows 10


Nothing in the Event viewer



Ever hear of a problem like this?

If you have the check mark to shut down the computer in Produce, it will turn off the computer.

See Image.

.

No, I mean like 20% into production. I've run chkdsk and MemTest and get nothing bad reported.

How about attaching a DXdiag.txt file. You could have faults that would be shown in the DXdiag.txt.

Scroll to the instruction for "Generating the DxDiag.txt File"

http://forum.cyberlink.com/forum/posts/list/50105.page

Attached DxDiag

Quote

Quote

Quote

Quote

Quote Been having problems with computer freezing so decided to do a full format and fresh windows 10 install. Ran all updates (as per windows update app), ran the AMD Radeon driver app (as per Cyberblink support) and now, when producing a movie, instead of freezing, my computer turns off....as if you unplugged it.


PD 15

Windows 10


Nothing in the Event viewer



Ever hear of a problem like this?

If you have the check mark to shut down the computer in Produce, it will turn off the computer.

See Image.

.

No, I mean like 20% into production. I've run chkdsk and MemTest and get nothing bad reported.

How about attaching a DXdiag.txt file. You could have faults that would be shown in the DXdiag.txt.

Scroll to the instruction for "Generating the DxDiag.txt File"

http://forum.cyberlink.com/forum/posts/list/50105.page

Attached DxDiag

You do have problems. First I see multiple instances of the AMD Radeon HD 7700 Series Video device. Unless you have three monitors attached, you have too many Video drivers active.

Second I see a couple of audio devices. I do not know if those are problems.

The worst I see is you have many Window faults showing in the bottom of the DXdiag.txt file that need to be corrected.

I would start by doing a "Clean Install of the AMD video driver. Clean means you remove all of the current driver(s) and install a fresh driver (only once).

After you get the video driver correct, then hunt down your Windows errors. You can run DXdiag.exe each time you make changes to see what shows up. You can open the DXdiag.txt file in Notepad. (Double click the .txt file). Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Quote

Quote

Quote

Quote

Quote

Quote Been having problems with computer freezing so decided to do a full format and fresh windows 10 install. Ran all updates (as per windows update app), ran the AMD Radeon driver app (as per Cyberblink support) and now, when producing a movie, instead of freezing, my computer turns off....as if you unplugged it.


PD 15

Windows 10


Nothing in the Event viewer



Ever hear of a problem like this?

If you have the check mark to shut down the computer in Produce, it will turn off the computer.

See Image.

.

No, I mean like 20% into production. I've run chkdsk and MemTest and get nothing bad reported.

How about attaching a DXdiag.txt file. You could have faults that would be shown in the DXdiag.txt.

Scroll to the instruction for "Generating the DxDiag.txt File"

http://forum.cyberlink.com/forum/posts/list/50105.page

Attached DxDiag

You do have problems. First I see multiple instances of the AMD Radeon HD 7700 Series Video device. Unless you have three monitors attached, you have too many Video drivers active.

Second I see a couple of audio devices. I do not know if those are problems.

The worst I see is you have many Window faults showing in the bottom of the DXdiag.txt file that need to be corrected.

I would start by doing a "Clean Install of the AMD video driver. Clean means you remove all of the current driver(s) and install a fresh driver (only once).

After you get the video driver correct, then hunt down your Windows errors. You can run DXdiag.exe each time you make changes to see what shows up. You can open the DXdiag.txt file in Notepad. (Double click the .txt file).

I do have two monitors and an external mic (voiceover work on my vids).

Regarding drivers, I literally formatted my machine, installed window 10 and ran the AMD Radwon Driver thing. Are you saying that it installed the wrong drivers or something?



with the faults, is that a matter of googling each to try and find out? (Can you tell I'm not a hardcore computer geek?).

I did search for "RADAR_PRE_LEAK_64" and it said software issue...in my case PDR15 and Chkdsk maybe?



IE: Does this mean PDR has a memory leak?



+++ WER3 +++:

Fault bucket 129333487866,

type 5 Event Name: RADAR_PRE_LEAK_64

Response: Not available

Cab Id: 0

Problem signature:

P1: PDR.exe

P2: 15.0.2509.0

P3: 10.0.14393.2.0.0

Quote

Quote

Quote

Quote

Quote

Quote

Quote Been having problems with computer freezing so decided to do a full format and fresh windows 10 install. Ran all updates (as per windows update app), ran the AMD Radeon driver app (as per Cyberblink support) and now, when producing a movie, instead of freezing, my computer turns off....as if you unplugged it.


PD 15

Windows 10


Nothing in the Event viewer



Ever hear of a problem like this?

If you have the check mark to shut down the computer in Produce, it will turn off the computer.

See Image.

.

No, I mean like 20% into production. I've run chkdsk and MemTest and get nothing bad reported.

How about attaching a DXdiag.txt file. You could have faults that would be shown in the DXdiag.txt.

Scroll to the instruction for "Generating the DxDiag.txt File"

http://forum.cyberlink.com/forum/posts/list/50105.page

Attached DxDiag

You do have problems. First I see multiple instances of the AMD Radeon HD 7700 Series Video device. Unless you have three monitors attached, you have too many Video drivers active.

Second I see a couple of audio devices. I do not know if those are problems.

The worst I see is you have many Window faults showing in the bottom of the DXdiag.txt file that need to be corrected.

I would start by doing a "Clean Install of the AMD video driver. Clean means you remove all of the current driver(s) and install a fresh driver (only once).

After you get the video driver correct, then hunt down your Windows errors. You can run DXdiag.exe each time you make changes to see what shows up. You can open the DXdiag.txt file in Notepad. (Double click the .txt file).

I do have two monitors and an external mic (voiceover work on my vids).

Regarding drivers, I literally formatted my machine, installed window 10 and ran the AMD Radwon Driver thing. Are you saying that it installed the wrong drivers or something?



with the faults, is that a matter of googling each to try and find out? (Can you tell I'm not a hardcore computer geek?).

I did search for "RADAR_PRE_LEAK_64" and it said software issue...in my case PDR15 and Chkdsk maybe?



IE: Does this mean PDR has a memory leak?



+++ WER3 +++:

Fault bucket 129333487866,

type 5 Event Name: RADAR_PRE_LEAK_64

Response: Not available

Cab Id: 0

Problem signature:

P1: PDR.exe

P2: 15.0.2509.0

P3: 10.0.14393.2.0.0

The PDR radar_leak may be a false error because you also have a PDR Crash.

Radar_PRE_Leak means that the memory that the program was using was not recovered. When Programs close properly, they return all of the memory that was reserved by that program. Since PDR did not close properly, there was a Memory leak.

You can Google for the faults and see what is said on the NET, the errors happen because I suspect that your new Windows 10 install did not go correctly.

Windows 10 does updates without asking, that sometimes causes problems. Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Quote

Quote

Quote

Quote

Quote

Quote

Quote

Quote Been having problems with computer freezing so decided to do a full format and fresh windows 10 install. Ran all updates (as per windows update app), ran the AMD Radeon driver app (as per Cyberblink support) and now, when producing a movie, instead of freezing, my computer turns off....as if you unplugged it.


PD 15

Windows 10


Nothing in the Event viewer



Ever hear of a problem like this?

If you have the check mark to shut down the computer in Produce, it will turn off the computer.

See Image.

.

No, I mean like 20% into production. I've run chkdsk and MemTest and get nothing bad reported.

How about attaching a DXdiag.txt file. You could have faults that would be shown in the DXdiag.txt.

Scroll to the instruction for "Generating the DxDiag.txt File"

http://forum.cyberlink.com/forum/posts/list/50105.page

Attached DxDiag

You do have problems. First I see multiple instances of the AMD Radeon HD 7700 Series Video device. Unless you have three monitors attached, you have too many Video drivers active.

Second I see a couple of audio devices. I do not know if those are problems.

The worst I see is you have many Window faults showing in the bottom of the DXdiag.txt file that need to be corrected.

I would start by doing a "Clean Install of the AMD video driver. Clean means you remove all of the current driver(s) and install a fresh driver (only once).

After you get the video driver correct, then hunt down your Windows errors. You can run DXdiag.exe each time you make changes to see what shows up. You can open the DXdiag.txt file in Notepad. (Double click the .txt file).

I do have two monitors and an external mic (voiceover work on my vids).

Regarding drivers, I literally formatted my machine, installed window 10 and ran the AMD Radwon Driver thing. Are you saying that it installed the wrong drivers or something?



with the faults, is that a matter of googling each to try and find out? (Can you tell I'm not a hardcore computer geek?).

I did search for "RADAR_PRE_LEAK_64" and it said software issue...in my case PDR15 and Chkdsk maybe?



IE: Does this mean PDR has a memory leak?



+++ WER3 +++:

Fault bucket 129333487866,

type 5 Event Name: RADAR_PRE_LEAK_64

Response: Not available

Cab Id: 0

Problem signature:

P1: PDR.exe

P2: 15.0.2509.0

P3: 10.0.14393.2.0.0

The PDR radar_leak may be a false error because you also have a PDR Crash.

Radar_PRE_Leak means that the memory that the program was using was not recovered. When Programs close properly, they return all of the memory that was reserved by that program. Since PDR did not close properly, there was a Memory leak.

You can Google for the faults and see what is said on the NET, the errors happen because I suspect that your new Windows 10 install did not go correctly.

Windows 10 does updates without asking, that sometimes causes problems.

Ok thanks for your info/work. I'm still able to make 1 minute videos. Maybe I'll switch to posting to Instagram and get back to doing Photo Essays