PowerDVD 12 big problem with Windows 10 *Imporant!*

JoeC2

Newbie Joined: Mar 31, 2017 05:59 Messages: 2 Offline

Solved by

Mar 31, 2017 06:06

Hi,

I work for an MSP and we have recently had at least 30 computers affected by a problem caused by the PowerDVD 12 services not working properly on a recent Windows 10 update.

The event logs get filled up with errors showing the service crashes when it starts, the monitor service then keeps trying to start the service. This causes the memory to hit around 95%, which causes huge amounts of disk usage and ultimatly slows the PC to a hault. I spent 30 minutes on one PC alone yesterday trying to remove PowerDVD 12.

I am now looking for a command line command to siliently uninstall this software on all the remaining PC's (as it comes bundled with HP computers). I can't seem to find any uninstallers, and there is no MSI GUID for me to make an msi unattended uninstaller.

Currently I have had to run this .bat file in order to stop the problem:

sc config "CyberLink PowerDVD 12 Media Server Monitor Service" start= disabled
sc config "CyberLink PowerDVD 12 Media Server Service" start= disabled
net stop "CyberLink PowerDVD 12 Media Server Monitor Service"
net stop "CyberLink PowerDVD 12 Media Server Service"

Any help to remove this bloatware would be appriciated.

Thanks

Joe

This message was edited 1 time. Last update was at Mar 31. 2017 06:07

garioch7

Senior Contributor Location: Port Hood, Nova Scotia, Canada Joined: Feb 07, 2011 06:45 Messages: 852 Offline

Mar 31, 2017 06:43

JoeC2:

I suspect that a Windows Update caused your problem. MS quickly issued another problematic (in terms of installing it) update that fixed the issues caused by the previous Windows update.

Please ensure that your computers have KB4015438 installed, and then see if the problem persists. If you "google" this update, you will see many reporting issues getting it installed. On one of my computers, it took three tries, and on the other, it took six tries before it finally installed.

Sorry, I can't help you with your .msi question.

Hope this helps. Have a great day.

Regards,
-Phil Windows 10 Pro x64
Dell XPS 8930
Intel CoreT i7 (4.6 GHz)
32 GB DDR4-2666 RAM
1 TB PCIe -x4 SSD
NVIDIA GeForce RTX 2060
PD14 Ultimate x64, 4207
CD4 Ultra and AD6 Ultra
Bleeping Computer Malware Response Instructor

JoeC2

Newbie Joined: Mar 31, 2017 05:59 Messages: 2 Offline

Mar 31, 2017 12:10

Quote JoeC2:

I suspect that a Windows Update caused your problem. MS quickly issued another problematic (in terms of installing it) update that fixed the issues caused by the previous Windows update.

Please ensure that your computers have KB4015438 installed, and then see if the problem persists. If you "google" this update, you will see many reporting issues getting it installed. On one of my computers, it took three tries, and on the other, it took six tries before it finally installed.

Sorry, I can't help you with your .msi question.

Hope this helps. Have a great day.

Regards,
-Phil

Ah spot on! Thanks for your input! I will put a block on the faulty update for the rest of the devices.

Joe