SnapShot feature not working

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TBakerHR

Newbie Joined: Mar 25, 2011 10:51 Messages: 11 Offline

Solved by

Feb 10, 2017 10:25

I've been trying to do a snapshot, but it's not working. It produced the jpg file, but when I open it it's just a black box with red font saying "Invalid Image". I've searched for solutions, but nothing works.

I have to video clips, picture-in-picture. I made sure to position the slider at the point I want the capture. I did read that I need to be in "Movie" mode not "Clip" mode. But still...nothing works.

If anyone has any thoughts or ideas, I would really like to know.

Thanks

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Feb 11, 2017 13:53

You seemed lonely moving down the forum with no answer or reply, so here I am!

In Preferences > File

You can set the format of your snapshot to 1 of 4 types. Perhaps altering the format will yield different results. In the event it does not, you can also try a search of this topic, in addition to getting back to us.
Good luck.

This message was edited 1 time. Last update was at Feb 11. 2017 13:54

HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
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glowx231

Newbie Joined: Jan 19, 2015 12:06 Messages: 32 Offline

Mar 09, 2017 11:11

Go into settings, enable ‘Always prompt me to confirm captured snapshot filename’.

If enabled, disable, reboot PD14, then re-enable this confirmation.

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