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cyberlink powerdvd cannot play this media file because some components have not yet been activate...
Linsan1 [Avatar]
Newbie Joined: Aug 03, 2013 13:20 Messages: 3 Offline
[Post New]
Hello

I have bought Powerdvd 16 ultra for the specific task of playing 4K Hevc

CyberLink_PowerDVD16_Ultra_DVD161012-01

But Im getting this error message when trying to play an 4K HEVC file.

"cyberlink powerdvd cannot play this media file because some components have not yet been activated via the internet."



I did activate Powerdvd 16 tonight when i purchased it and got an Ok activation answer. I can also access the you tube content within the program so i have internet connection.



I have also deleted the cache files under appdata C:\Users\Myname\AppData\Local\CyberLink\PowerDVD16\cache as i saw someone on hre recommend another user with the same problem. I the uninstall the program without saving my previous settings and the rebooted and installed the program again. With the same result when trying to play these movies.

But when i rstart Powerdvd i get same error message when i`m trying to play the file. I have tried 5-10 different movies but all with the same result.



Please help.



br
[Thumb - activation.JPG]
 Filename
activation.JPG
[Disk]
 Description
Actvation
 Filesize
28 Kbytes
 Downloaded:
245 time(s)
[Thumb - 11.JPG]
 Filename
11.JPG
[Disk]
 Description
Error message
 Filesize
50 Kbytes
 Downloaded:
194 time(s)

This message was edited 4 times. Last update was at Jan 12. 2017 15:07

[Post New]
Quote Hello

I have bought Powerdvd 16 ultra for the specific task of playing 4K Hevc

CyberLink_PowerDVD16_Ultra_DVD161012-01

But Im getting this error message when trying to play an 4K HEVC file.

"cyberlink powerdvd cannot play this media file because some components have not yet been activated via the internet."



I did activate Powerdvd 16 tonight when i purchased it and got an Ok activation answer. I can also access the you tube content within the program so i have internet connection.



I have also deleted the cache files under appdata C:\Users\Myname\AppData\Local\CyberLink\PowerDVD16\cache as i saw someone on hre recommend another user with the same problem. I the uninstall the program without saving my previous settings and the rebooted and installed the program again. With the same result when trying to play these movies.

But when i rstart Powerdvd i get same error message when i`m trying to play the file. I have tried 5-10 different movies but all with the same result.



Please help.



br


Hi Linsan1,


For the product feature activation problem, it is closely related to product key and product license validation with your PowerDVD purchase.

As the public forum is for program experience sharing, for your case, I suggest you to contact CyberLink support for further assistance:
http://www.cyberlink.com/support/contact-support.jsp



Greetings,
Chuck
Linsan1 [Avatar]
Newbie Joined: Aug 03, 2013 13:20 Messages: 3 Offline
[Post New]
Quote
Quote Hello

I have bought Powerdvd 16 ultra for the specific task of playing 4K Hevc

CyberLink_PowerDVD16_Ultra_DVD161012-01

But Im getting this error message when trying to play an 4K HEVC file.

"cyberlink powerdvd cannot play this media file because some components have not yet been activated via the internet."



I did activate Powerdvd 16 tonight when i purchased it and got an Ok activation answer. I can also access the you tube content within the program so i have internet connection.



I have also deleted the cache files under appdata C:\Users\Myname\AppData\Local\CyberLink\PowerDVD16\cache as i saw someone on hre recommend another user with the same problem. I the uninstall the program without saving my previous settings and the rebooted and installed the program again. With the same result when trying to play these movies.

But when i rstart Powerdvd i get same error message when i`m trying to play the file. I have tried 5-10 different movies but all with the same result.



Please help.



br


Hi Linsan1,


For the product feature activation problem, it is closely related to product key and product license validation with your PowerDVD purchase.

As the public forum is for program experience sharing, for your case, I suggest you to contact CyberLink support for further assistance:
http://www.cyberlink.com/support/contact-support.jsp



Greetings,
Chuck




Hello

I atctually did that last night but forgot to mention here after i did it.



Br
paniyo [Avatar]
Newbie Joined: Jan 29, 2016 14:12 Messages: 4 Offline
[Post New]
[quotePostId = 267483] [quotePostId = 267481] [quotePostId = 267451] Hola

He comprado Powerdvd 16 de ultra para la tarea específica de jugar 4K HEVC

CyberLink_PowerDVD16_Ultra_DVD161012-01

Pero Im que consigue este mensaje de error al intentar reproducir un archivo de 4K HEVC.

" CyberLink PowerDVD no puede reproducir este medio debido a que algunos componentes no han sido activados a través de Internet ."



Hice activar PowerDVD 16 esta noche, cuando lo compró y obtuve una respuesta de activación Ok. También puedo acceder al contenido del tubo que dentro del programa, así que tengo conexión a Internet.



También he borrado los archivos de caché bajo appdata C: \ Users \ Minombre \ AppData \ Local \ CyberLink \ PowerDVD16 \ cache como vi a alguien en la EDH recomendar otro usuario con el mismo problema. Yo la desinstalación del programa sin guardar mi configuración anterior y el reiniciado e instalado el programa de nuevo. Con el mismo resultado al intentar reproducir estas películas.

Pero cuando RSTART Powerdvd consigo mismo mensaje de error cuando i`m tratando de reproducir el archivo. He tratado 5-10 películas diferentes, pero todos con el mismo resultado.



Por favor ayuda.



br [/ quotePostId]

Hola Linsan1,


Para el problema de la activación de productos característica, que está estrechamente relacionada con la clave de producto y validación de licencia del producto con su compra PowerDVD.

A medida que el foro público es para compartir la experiencia del programa, para su caso, sugiero que se comunique con el apoyo de CyberLink para obtener más ayuda:
http://www.cyberlink.com/support/contact-support.jsp



Saludos,
Chuck [/ quotePostId]



Hola

me atctually hice anoche, pero olvidó mencionar aquí después de que lo hice.



Br [/ quotePostId]



It's what happens to me

What solution?
Linsan1 [Avatar]
Newbie Joined: Aug 03, 2013 13:20 Messages: 3 Offline
[Post New]
Hello.

I actually solved this by altering my hosts file. Then i activated the features that wouldn`t activate before.



Now however i get stutter when playing HEVC 10 BT2020 files. I don`t seem to get H/W to function when playing these files with PDVD16.



I tried with MPCHC and they played fine.



Is there any settings in PDVD16 to force H/W acceleration on HEVC files ?



Quote [quotePostId = 267483] [quotePostId = 267481] [quotePostId = 267451] Hola

He comprado Powerdvd 16 de ultra para la tarea específica de jugar 4K HEVC

CyberLink_PowerDVD16_Ultra_DVD161012-01

Pero Im que consigue este mensaje de error al intentar reproducir un archivo de 4K HEVC.

" CyberLink PowerDVD no puede reproducir este medio debido a que algunos componentes no han sido activados a través de Internet ."



Hice activar PowerDVD 16 esta noche, cuando lo compró y obtuve una respuesta de activación Ok. También puedo acceder al contenido del tubo que dentro del programa, así que tengo conexión a Internet.



También he borrado los archivos de caché bajo appdata C: \ Users \ Minombre \ AppData \ Local \ CyberLink \ PowerDVD16 \ cache como vi a alguien en la EDH recomendar otro usuario con el mismo problema. Yo la desinstalación del programa sin guardar mi configuración anterior y el reiniciado e instalado el programa de nuevo. Con el mismo resultado al intentar reproducir estas películas.

Pero cuando RSTART Powerdvd consigo mismo mensaje de error cuando i`m tratando de reproducir el archivo. He tratado 5-10 películas diferentes, pero todos con el mismo resultado.



Por favor ayuda.



br [/ quotePostId]

Hola Linsan1,


Para el problema de la activación de productos característica, que está estrechamente relacionada con la clave de producto y validación de licencia del producto con su compra PowerDVD.

A medida que el foro público es para compartir la experiencia del programa, para su caso, sugiero que se comunique con el apoyo de CyberLink para obtener más ayuda:
http://www.cyberlink.com/support/contact-support.jsp



Saludos,
Chuck [/ quotePostId]



Hola

me atctually hice anoche, pero olvidó mencionar aquí después de que lo hice.



Br [/ quotePostId]



It's what happens to me

What solution?
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New]
Hi,

PDVD16 does NOT support the 10 bit HEVC video hardware acceleration playback.

Greetings

Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
Kinloch88 [Avatar]
Newbie Joined: Mar 27, 2023 23:32 Messages: 1 Offline
[Post New]
Quote Hi,

PDVD16 does NOT support the 10 bit HEVC video hardware acceleration playback.

Greetings

Hicham



I am also getting this error code. I uploaded several .mp4 files and edited them just fine when i installed this software but two days later it says i cannot use these files.
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