So as it says in the title I've now bought my third installment of Power Director and it's crashing every time I render. This is something that's happened from the start, with 13, 14 and now 15. Normally after editing my video I set it to render, it will go to start and will crash immediately. Then, after restarting it will render just fine.

I have a custom profile to render which is MP4 on H.264 codec.

The frame rate of the recorded footage is 60, the output is set to 60

I'm recording gameplay using D3DGear and use MPEG-4 Version 2 Codec, recorded in AVI2 all at 1920x1080

The bitrate of the final project is set to 60k for some projects or 30k for other projects, it depends if I've time lapsed any of the gaming footage. The bitrate is set as high as possible to try and limit compression artifacts that I occasionally have trouble with.

For a short while, whilst using these settings on PDR 14 I had the option of using hardware acceleration and had no crashes at all. That's the only time it's not crashed in 3 versions.

For no reason I can fathom, the hardware option stopped being available and I was back to it crashing on the first edit every time.

Sometimes, for no particular reason it will crash four or five times in a row before actually starting to render.

I upgraded yesterday to PDR15 and the first render (yesterday) crashed the first time, then worked. No hardware acceleration option available either.

Now, for no reason, it's simply not working at all.

Previous attempts to find a solution from the company have resulted in long rambling talks about what DVD I'm using. No DVD's, I'm not making DVD's, I'm producing video for YouTube onto harddrive. This explanation was met with resistance and more rambling about DVD's ensued. I was marked as problem solved. Tried again, same result. I've asked for solutions on this forum previously and been told it's down to errors showing at the bottom of the dxdiag report. I've cleared those errors completely and still have the exact same issues. I've had 40 errors showing up and still had the same issues.

My new list of errors runs from WER0 through to WER9.

WER1 through to WER9 are all AppHangB1 errors, with the problem signature being PDR.exe

I'm attaching a copy of my dxdiag, performed immediately after a computer restart.

Has anyone had a long list of PDR.exe errors and found a solution to them?

Hopefully I've covered all the details!

PS, every time it's crashed, I submit the report, I think I'm up to about 3000 reports now all of the same problem so I'm confidant that any day now a fix will be rolled out...