Cyberlink Support FTP Site

TeeMan1

Member Joined: Nov 03, 2014 01:41 Messages: 91 Offline

Solved by

Dec 12, 2016 12:30

Hi all:

A couple weeks ago I submitted a trouble ticket to Cyberlink Support regarding a problem I had posted about recently on Multi-Cam Designer not syncing a 3 camera shoot I am working on. CS initially got back to me and asked that I send them a video file to their FTP site.

I followed the directions that CS sent on how to upload the folder from my desktop to their FTP site. When I copied the link that they provided to access the FTP site, instead of taking me to a login and password screen the link placed me in a directory with 7 or 8 other ticket numbers. This is normally not a problem, however, after going to my desktop and copying the folder with the video file that they requested I returned to the FTP site that has the other folders and there is no option to paste my folder with the other existing folders. My thinking is that because I was never asked to officially login.

I responded to CS but they have not gotten back to me and I'm right in the middle of posting a project the we're trying to get out the door by Christmas. Does anyone have any ideas on a workaround to get this into the proper FTP folder. Given that the folder is only 24 MB I'd be willing to drop it in Dropbox or send via We Transfer if I had and email address to sent it too.

Thanks,

TeeMan1 TeeMan

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

Dec 12, 2016 14:26

G'day TeeMan1 -

I think the reason you weren't asked to login is that the access details - host, password etc - were built into the link provided by CL.

After the upload, were you able to see your file listed? or is that what you're asking about? You're unsure whether the file was uploaded successfully?

If in doubt, you could simply upload it to a shared file site, like Google Drive, OneDrive etc, then submit a response to your original support ticket quoting the link.

Cheers - Tony
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CLD

Senior Contributor Joined: Mar 23, 2007 02:05 Messages: 925 Offline

Dec 12, 2016 19:54

Hi TeeMan,

Tony is right that the username and password are usually in the link you copy and paste. Are you pasting the link into Windows File Explorer? It doesn't work right if you paste it in a web browser instead.

David

TeeMan1

Member Joined: Nov 03, 2014 01:41 Messages: 91 Offline

Dec 12, 2016 20:41

Quote G'day TeeMan1 -

I think the reason you weren't asked to login is that the access details - host, password etc - were built into the link provided by CL.

After the upload, were you able to see your file listed? or is that what you're asking about? You're unsure whether the file was uploaded successfully?

If in doubt, you could simply upload it to a shared file site, like Google Drive, OneDrive etc, then submit a response to your original support ticket quoting the link.

Cheers - Tony

Tony:

To answer your question, I am not able to upload the file period. Tech Support instructed me to do the following:

1. "Copy and paste the link" that they sent into Windows Explorer (Did That)

2. "Enter the UN and PW" they provided (Nowhere to do that) as you indicated it probably already a part of the URL string.

3. "Please copy and paste the folder" (The one they asked me to create) into the FTP location.

The problem is that the Folder is either (a) not being copied my clipboard from my desktop or (b) the FTP site simply does not allow me to paste (that option is grayed out)

I've tried both Chrome and IE just to make sure that it's not a browser problem and in both copy the folder and when I get to the FTP site the "PASTE" option is grayed out.

Speaking of which, I prefer to write and edit my forum entries in Word and then paste them into the forum window. However, like with the FTP issue, I can't seem to find a way to paste anything into this forum window. What's up with that?

Thanks for your help.

TeeMan

TeeMan1

Member Joined: Nov 03, 2014 01:41 Messages: 91 Offline

Dec 12, 2016 20:49

Quote Hi TeeMan,

Tony is right that the username and password are usually in the link you copy and paste. Are you pasting the link into Windows File Explorer? It doesn't work right if you paste it in a web browser instead.

David

David and Tony:

All it takes is a little reading on one's part to "Get It"

After sending a response to Tony, David I saw your comment back to me and the word's "Window Explorer" in your response. All of a sudden lights, bells and whistles started going off. I heard my brain saying "Dummy, Dummy, Dummy" over and over again :.

Thanks for your insight and from now own, I've trained my brain to differentiate between "Windows Explorer" and "Internet Explorer" (i.e. any browser).

Best,

TeeMan1 TeeMan