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Major Multi Cam Designer Bug
TeeMan1 [Avatar]
Member Joined: Nov 03, 2014 01:41 Messages: 91 Offline
[Post New] Nov 23, 2016 08:38
I've got a real humdinger of a problem with Multi-Cam Designer and maybe someone can help me figure this out. I've to two clips out of a total of 70 or so that were shot with two different cameras. I loaded the two clips onto my Dell Latitude E6510 laptop for editing in Multi-Cam Designer. I noticed right away that after running MCD, the clips were not only out of sync, but were moving in slow motion as well with the video trailing the audio. The two clips are 2.5 GB and 3.7 GB. So I'm thinking, maybe the files were too large for my laptop (plenty of HD space and 8 GB of Ram). However, if I dropped the clips into the timeline on two separate tracks, they played perfectly.

Next, I loaded the files onto my desktop Dell Studio XPS i7 on Win 7 Pro which has 24 GB of Ram and encountered the same problem with MCD. Again, the files played fine in the timeline without the errors. I checked aspect ratios to make sure everything was set properly and it was.

Next, I loaded both files into Premiere Pro CS6 on my Dell XPS and they not only played correctly but also synced up properly. I also ran them through Plural Eyes just to make sure PP was not a fluke. PE synced everything up nicely so I just dumped those files back into PP and finished my editing project in PP.

I left PP because of Adobe's stupid perpetual twist your arm until you cry Uncle licensing strategy. I was hoping Power Director would be a great asset but as stands now, my purchase of Director Suite 5 may have been a mistake. Does anyone have any idea on why this problem may be happening and if there is a fix?

A lot of my PP buddies are laughing at me


Regards,

TW

This message was edited 1 time. Last update was at Nov 23. 2016 23:49

TeeMan
PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
[Post New] Nov 23, 2016 20:40
Hello,

Any chance you can upload these two clips to Google Drive or somewhere so that CyberLink QA can access? It would be very helpful to them.

If you can, please do then share the link to your drive via private message. If not, please contact technical support and see if they can assist you.

Cheers

PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
TeeMan1 [Avatar]
Member Joined: Nov 03, 2014 01:41 Messages: 91 Offline
[Post New] Nov 23, 2016 23:33
Quote Hello,

Any chance you can upload these two clips to Google Drive or somewhere so that CyberLink QA can access? It would be very helpful to them.

If you can, please do then share the link to your drive via private message. If not, please contact technical support and see if they can assist you.

Cheers

PowerDirector Moderator




Thanks Mod:

I don't have Google Drive but will contact support and have them grab them from a Dropbox.

Is the link at the bottom of your message for technical support he one I should use to contact support. Also, do you want me to send the Dropbox Invite to you via PM?

Best, TeeMan1

This message was edited 1 time. Last update was at Nov 23. 2016 23:36

TeeMan
PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
[Post New] Nov 23, 2016 23:52
Hello,

Please submit your ticket using this link:

https://membership.cyberlink.com/support/service/technical-support.do

Be sure to include your DXDiag.txt file:

http://forum.cyberlink.com/forum/posts/list/50105.page#post_box_263486

Once submitted, please send me the support ticket number you get and I will pass it on. From there, someone will respond to you with an email address you can share the Dropbox link to.

Cheers

PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
TeeMan1 [Avatar]
Member Joined: Nov 03, 2014 01:41 Messages: 91 Offline
[Post New] Nov 24, 2016 01:01
Quote Hello,

Please submit your ticket using this link:

https://membership.cyberlink.com/support/service/technical-support.do

Be sure to include your DXDiag.txt file:

http://forum.cyberlink.com/forum/posts/list/50105.page#post_box_263486

Once submitted, please send me the support ticket number you get and I will pass it on. From there, someone will respond to you with an email address you can share the Dropbox link to.

Cheers

PowerDirector Moderator




Thank you very much. Will get on it right away.

TM1 TeeMan
TeeMan1 [Avatar]
Member Joined: Nov 03, 2014 01:41 Messages: 91 Offline
[Post New] Nov 26, 2016 02:42
OK all of you great people in Cyberlink Land. I want to thank you for your help in dealing with what had become a big headache for me as I could not get Multi-Cam Designer to play back my synced files properly. I am proud to report that the problem has been solved. The problem apparently stems from either my card or possibly my CPU does not have enough juice to do what I was asking it to do. This what I learned and it fixed the problem.

It appears that when one calls up MCD one of the defaults is that the Preview Window is set to "HD Preview Resolution". This default setting was the problem. I went back and looked at a PD Multi Cam Designer tutorial about 5 times by Maliek of Power Director University that he had put out on PD12 a few years back. At one point he highlighted the different settings for the Preview Window and I thought to myself that could this be the problem. With the setting for the Preview Window at HD Preview Resolution, upon playing back the synced video, it would speed up in places and then it would slow down in places. The audio and video were clearly NOT in sync.

I dropped the Preview Window setting down to "High Preview Resolution" instead of "HD Preview Resolution" and immediately the video and audio were in sync and everything played perfectly. I'm a real happy camper now.

BTW, I had submitted a trouble ticket to CL Support and received a response from them shortly after I had found my own fix. They likewise suggested the same solution that I came up with and a couple other suggestions such as disabling tracks that where not in use, selecting non real time preview mode, closing all other applications while using Power Director, trying other clips to see if the problem persisted (which I had just started to do when I found the fix), and ensuring that PD was updated to the latest build.

I've now got a good couple of weeks worth of editing I need to get done to produce a video that will be handed out as Christmas gifts.

Cheers,

TeeMan1

This message was edited 1 time. Last update was at Nov 26. 2016 04:04

TeeMan
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