Powerdirector 15 crashing on startup

Jarredduq

Newbie Joined: Aug 12, 2015 15:49 Messages: 5 Offline

Solved by

Oct 16, 2016 16:15

Upgraded to Powerdirector 15. Unfortunately, I can't use it. It crashes after I select an option from the initial screen and the project screen comes up. I get a dialog box PDR.exe has stopped working. I searched and found people have had issues with NVIDIA GEFORCE Experience, which I uninstalled and still have the issue.

I have a dell XPS 9550 running Windows 10 with 16GB of RAM. It has Intel 530 and NVIDIA GTX960m.

Please advise

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Oct 16, 2016 20:56

Jarredduq,
welcome to the volunteer Forum.
Could you please attach a dxdiag of your computer for us?
Instructions, Part A & B please.
http://forum.cyberlink.com/forum/posts/list/49533.page

What version of PD did you previously (recently) use that worked?
HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Jarredduq

Newbie Joined: Aug 12, 2015 15:49 Messages: 5 Offline

Oct 16, 2016 21:36

I upgraded from Powerdirector 14 hoping the problem would have been fixed. I started having problems after the Windows 10 anniversary update. Unfortunately I'm past the time when I could rollback to the previous version of Windows 10.

Please note I could not go to the help about section, because it crashes before I can do that. I'm assuming it's build 2026, as I just installed it today.

Filename	Jarredduq_DxDiag.zip	Download
Description
Filesize	16 Kbytes
Downloaded:	274 time(s)

This message was edited 1 time. Last update was at Oct 16. 2016 21:39

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Oct 17, 2016 06:19

Hi Jarredduq,
Thanks for the diagnostic.
You have a number of error messages at the bottom of the diagnostic, none relate to PowerDirector but you do need to address them.
1. Please take a screenshot of the PDR error message and attach it to your reply/post.
2. DxDiag info: Driver Date/Size: 11/8/2015 5:00:00 PM, 15839200 bytes. Update your Nvidia driver, the Geforce Experience issue has been fixed I believe.
3. Ensure in your Nvidia Control Panel you have PowerDirector selected.

Dafydd

Jarredduq

Newbie Joined: Aug 12, 2015 15:49 Messages: 5 Offline

Oct 17, 2016 08:58

Upgraded to latest 10/5/2016 373.06 driver. I've attached a new dxdiag. Also, when I click add in the Nvidia control panel. I'm not sure if powerdirector was added, because the option to chose a graphics processer is grayed-out. I've attached a screenshot.

Powerdirector is still crashing.

Filename	jarredduq.zip	Download
Description	DXDiag and control panel
Filesize	86 Kbytes
Downloaded:	277 time(s)

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Oct 17, 2016 09:17

Just for clarification, you did turn off your antivirus and other securtity programs during the install? You are installing the program to a "administrator' account -correct? .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Jarredduq

Newbie Joined: Aug 12, 2015 15:49 Messages: 5 Offline

Oct 17, 2016 09:22

I don't have any 3rd party antivirus installed, just what comes with Windows. This is a consumer video editing software, it should not be this finicky to install. I think I'm just going to have to ask for a refund and cut my losses.

Edit: I did end up getting a refund, which is too bad, because I really wanted to use this software.

This message was edited 1 time. Last update was at Oct 19. 2016 14:08