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Power Dvd 16 build 2011 no sound on DTS HD MA and dolby True HD on windows 10 build 1607
MirceaForce [Avatar]
Member Joined: Jan 29, 2016 13:26 Messages: 51 Offline
[Post New] Sep 28, 2016 07:47
Hello Guys,I have a big problem with the latest power dvd 16 on my new update of windows 10 64bit build 1607 , since this windows build has arrived i cannot here the bluray audio when i click play movie ex like this

TS-HD MA - i hear some glitches in the sound every second

Dolby True HD - I cannot here anything like is on mute

I tried everything uninstall/ install clean registry, folders etcI even go to an older build nothing solve the problem I have installed uninstalled latest audio driver from my sound manufacture (creative x-fi extreme audio)I even tried this on others computers like my friends and the same bug no sound when i hit play bluray movie from the bluray menu I have tried on other players and they work perfect (Splash 2.0)so it's not only me.....hope you will release a fix for this problem no sound on DTS-HD MA - Dolby True HD

This message was edited 2 times. Last update was at Sep 28. 2016 07:49

Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Sep 30, 2016 10:26
Hi MirceaForce,
Have you tried to disable the hardware acceleration?
Greetings
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
MirceaForce [Avatar]
Member Joined: Jan 29, 2016 13:26 Messages: 51 Offline
[Post New] Oct 01, 2016 03:37
Quote: Hi MirceaForce,
Have you tried to disable the hardware acceleration?
Greetings
Hicham




no fix
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Oct 05, 2016 03:59
Hi MirceaForce,

I can't reproduce it on my side. I would suggest you to contact the customer support.

Greetings
Hicham
Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
MirceaForce [Avatar]
Member Joined: Jan 29, 2016 13:26 Messages: 51 Offline
[Post New] Oct 05, 2016 05:48
Quote: Hi MirceaForce,

I can't reproduce it on my side. I would suggest you to contact the customer support.

Greetings
Hicham




do you have any creative sound caard ?? to test on ??
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Oct 05, 2016 09:15
No I don't. Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
MirceaForce [Avatar]
Member Joined: Jan 29, 2016 13:26 Messages: 51 Offline
[Post New] Oct 05, 2016 11:48
Quote: No I don't.




do you know some one who can test this ??
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Oct 06, 2016 06:00
You can contact the support.
Can you provide me a DxDiag of your system? Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
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