An Error Has Occured

OnlyHuman

Newbie Joined: Sep 10, 2016 02:07 Messages: 3 Offline

Solved by

Sep 28, 2016 04:48

I have been dealing with this problem with no solution to be found. I have been using PowerDirector v8 to record footage for close to a year now with no problem, but resently I have not been able to due an error message that reads as follows

'An error occured. Unable to start the recording function'

I have made sure all the settings are correct (as much as I can) and I have even uninstalled and re-installed the program to be met with the same message. After numerous attempts to fix this only to be met with failure I am asking for any suggestion

Jets2011

Senior Contributor Location: Canada Joined: Sep 29, 2006 05:26 Messages: 760 Offline

Sep 28, 2016 07:52

Hi,

We will need a lot more information to solve the issue. From what you told us, it most likely means something on your computer has changed that has caused this error. PowerDirector didn't change.

So please provide more information, like your computer specs (see part B in this link http://forum.cyberlink.com/forum/posts/list/7958.page) and also how you are recording. With a webcam? From a camcorder?

Dave

OnlyHuman

Newbie Joined: Sep 10, 2016 02:07 Messages: 3 Offline

Sep 28, 2016 15:43

I use a capture card but when i go to record through a webcam or a micrphone everything is fine

Filename	OnlyDxDiag.txt	Download
Description
Filesize	32 Kbytes
Downloaded:	139 time(s)

OnlyHuman

Newbie Joined: Sep 10, 2016 02:07 Messages: 3 Offline

Sep 28, 2016 17:36

Ok now nothing works and it wont let me select audio or video imputs. On the selection window it doesnt recognize and divese any only lists 'virtual-audio-capturer' for web cam, microphone, and tv signal (input for capture card)

This message was edited 1 time. Last update was at Sep 28. 2016 17:37

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Sep 28, 2016 20:26

Quote: Ok now nothing works and it wont let me select audio or video imputs. On the selection window it doesnt recognize and divese any only lists 'virtual-audio-capturer' for web cam, microphone, and tv signal (input for capture card)

I would remove then reinstall the software for your USB Capture device that has been working OK for a year.

An Error Has Occured, is a generic error message that could mean anything. Something unknown happened.

First line of trouble shooting is reboot the computer, then reinstall software. Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.