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AMD Radeon HD Graphics Card Update Not Supported
Scoke [Avatar]
Newbie Joined: Aug 27, 2016 21:51 Messages: 1 Offline
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My older PowerDVD version stopped supporting viewing Blu-ray discs and was blaming my graphics card for the issue. Not being able to resolve this in any other way, and thinking the company was just using this as a way to phase out their older editions of PowerDVD, I took advantage of the recent Labor Day sale and updated my PowerDVD version to v16, and installed the newest patch right after. $40+ and many unwholesome thoughts later, this issue is still not resolved, and my frustration is peaking. My graphics card is less than a year old and completely up-to-date - it cannot be updated any more than it already has been. My guess is that Cyberlink hasn't refreshed their own compatibility records with this newest version of the AMD Catalyst driver software. Is there any way this can be resolved through an update at any time soon? If not, I may need to ask for a refund. I attached the Save Log of the Blu-Ray compatibility check in this message.

Thanks for your time.
 Filename
DEBUG_CLDetect_2016_08_27_20_48_44.zip
[Disk]
 Description
Compatibility Check
 Filesize
2 Kbytes
 Downloaded:
240 time(s)

This message was edited 1 time. Last update was at Aug 27. 2016 22:01

stewart_pk [Avatar]
Member Joined: Jan 10, 2014 06:36 Messages: 130 Offline
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I believe this is the same problem as described here:
http://forum.cyberlink.com/forum/posts/list/49293.page

This message was edited 1 time. Last update was at Aug 28. 2016 21:17

Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
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Hi Scoke,
Have you contacted the tech support already?
Cheers
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
stewart_pk [Avatar]
Member Joined: Jan 10, 2014 06:36 Messages: 130 Offline
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Yeah and they asked a bunch of questions that I'm yet to respond to. Support needs to contact the software developers as it's seemingly something that needs software changes not "support" to fix.
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
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Hi Stewart_pk,
Can I know your ticket number?
greetings
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
stewart_pk [Avatar]
Member Joined: Jan 10, 2014 06:36 Messages: 130 Offline
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Quote: Hi Stewart_pk,
Can I know your ticket number?
greetings
Hicham


Hi Hicham, here it is: CS001647334
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New]
Hi stewart_pk,

Have you tried the new build 2011?
I would therefore send the files the support asked for.

Greetings
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
Kyprianos [Avatar]
Newbie Joined: Sep 15, 2016 17:59 Messages: 2 Offline
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Hello all,

I have the same problem with a trial version of PowerDVD 16, ie. I get sound but no picture when playing blu rays. I got latest ATI drivers installed.

My QuestionID = CS001656504

I would appreciate if you could reply by e-mail. Thanks.
stewart_pk [Avatar]
Member Joined: Jan 10, 2014 06:36 Messages: 130 Offline
[Post New]
Quote: Hi stewart_pk,

Have you tried the new build 2011?
I would therefore send the files the support asked for.

Greetings
Hicham




Yes I have tried build 2011 and the problem remains.
Kyprianos [Avatar]
Newbie Joined: Sep 15, 2016 17:59 Messages: 2 Offline
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Thanks for your answer,

No I have not but I'm talking about the demo version, not the retail one.

Do you know if the demo version has been updated to 2011? If yes can you provide download link for demo version patched to 2011?

Thanks once more.
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