H264 25p profile dissapear after crash in Produce mode

somrozen

Newbie Location: Poland Joined: Sep 24, 2013 18:44 Messages: 43 Offline

Solved by

Aug 19, 2016 04:16

Hi, I've upgraded my computer from GTX 560, now I'm with GTX970
from ASUS, but after just one crash in produce mode, my 'Fast video rendering' (both
SVRT and Hardware video encoder) is greyed out for H264 1920x1080
25p profil and after second crash on XAVCS 1920x1080 25p profil disappear too, I can
still produce with hardware video encoding with H265, but I'm afriad so
after one more crash I will lost last profile 25p. Any advice?

Edit: Nvidia released 15 August new drivers for GTX970 - 372.54 WHQL, after instalation all profiles back!...but problem occurred again...first crash, and H264 FHD 25p dissapear. Now I can produce with XAVCS and H265.

When I reinstaled drivers again, nothing change, H264 not return.

My computer: AMD FX 8350, GTX970 4GB STRIX on Nvidia372.54 drivers,

16 GB RAM, 5 x SSD drives from 3xSANDISK, SAMSUNG, ADATA, 256
GB each, Mainboard from ASUS M5A97 EVO R2 Win10Pro64, Ryzen 7 1800X, GTX1070Ti8GB STRIX, 16 GB RAM, 4 x M.2 Samsung 960Pro 500GB, 6 x SSD Samsung 256GB, ASUS PRIME X-370 PRO,2xA160AEJ,1xUX180,3xA6300,3xA6000, 2xD4S,1xD850,man and woman without skills...

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Aug 19, 2016 10:07

There is a fix for all this. See this link : http://forum.cyberlink.com/forum/posts/list/48900.page#256431 . The 3rd thread down will lead to the solution.

Let us know if this fixes your problem.

somrozen

Newbie Location: Poland Joined: Sep 24, 2013 18:44 Messages: 43 Offline

Aug 19, 2016 11:11

Thank you so much tomasc, problem solved Win10Pro64, Ryzen 7 1800X, GTX1070Ti8GB STRIX, 16 GB RAM, 4 x M.2 Samsung 960Pro 500GB, 6 x SSD Samsung 256GB, ASUS PRIME X-370 PRO,2xA160AEJ,1xUX180,3xA6300,3xA6000, 2xD4S,1xD850,man and woman without skills...

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Aug 19, 2016 11:36

If your pc crashes often then you might want to uninstall the geforce experience to see if it helps. Geforce expeience is installed with each new driver update.

Let us know if you already uninstalled it.

somrozen

Newbie Location: Poland Joined: Sep 24, 2013 18:44 Messages: 43 Offline

Aug 19, 2016 11:45

Only driver and PhysX, should I uninstall PhysX? Win10Pro64, Ryzen 7 1800X, GTX1070Ti8GB STRIX, 16 GB RAM, 4 x M.2 Samsung 960Pro 500GB, 6 x SSD Samsung 256GB, ASUS PRIME X-370 PRO,2xA160AEJ,1xUX180,3xA6300,3xA6000, 2xD4S,1xD850,man and woman without skills...

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Aug 19, 2016 12:21

You are okay with Phys X. It is the Geforce Experience that users have attibuted to crashes. See this link: http://www.geforce.com/geforce-experience .

Quote: Hi, I've upgraded my computer from GTX 560, now I'm with GTX970
from ASUS, but after just one crash in produce mode, my 'Fast video rendering' (both
SVRT and Hardware video encoder) is greyed out for H264 1920x1080
25p profil and after second crash on XAVCS 1920x1080 25p profil disappear too, I can
still produce with hardware video encoding with H265,

You are doing very well with that GTX 970 and is able to do both h.264 and h.265 hardware encoding with your chosen nVidia drivers. Here is a link to someone who cannot do the same hardware encoding on their GTX 970: http://forum.cyberlink.com/forum/posts/list/49202.page#258351 .