Your download is no longer valid

Oceans_Blue

Newbie Joined: Aug 17, 2016 13:05 Messages: 17 Offline

Solved by

Aug 17, 2016 13:31

When i click on my Download link from my order email

I get "Your download is no longer valid"

what are my options ?

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Aug 17, 2016 13:41

Contact CyberLink customer support.

Oceans_Blue

Newbie Joined: Aug 17, 2016 13:05 Messages: 17 Offline

Aug 17, 2016 13:55

well, i keep getting into a loop of look here, search there

and there is no email address for C support.

Phone is $$ membership.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Aug 17, 2016 14:40

https://membership.cyberlink.com/support/customer-services.do

Heading has one bullet point that shows support is given for your issue, "Product download and installation issue"

Fill in the form and submit your issue.

We're not CyberLink and do not provide links to downloads.

Dafydd

This message was edited 3 times. Last update was at Aug 17. 2016 14:44

CLD

Senior Contributor Joined: Mar 23, 2007 02:05 Messages: 925 Offline

Aug 17, 2016 21:43

Hi Ocean Blue,

For purchase inquiries and product download/installation issues (which yours falls under) there is a free voice support for users in North America. You can find the information here: http://www.cyberlink.com/support/service/free-voice-support.jsp

The paid support is for technical issues.

Just make sure you have your purchase information handy if they need it.

David

This message was edited 1 time. Last update was at Aug 17. 2016 21:47