PowerDirector 14 Continually Crashes On my New HP Pavillion Laptop

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Paul0707

Newbie Joined: Aug 11, 2016 20:58 Messages: 2 Offline

Solved by

Aug 11, 2016 21:23

I have a new computer. I have spent two days updating every driver! I was working ok saved a project then when I go to work on it again the moment it is loaded and I go to move my mouse it stops responding. I have over 100 GB on the C drive I have SSD and I have 16GB there. Below is my system. Really need for help!


Filename	Capture 1.PNG	Download
Description
Filesize	2 Kbytes
Downloaded:	14 time(s)


Filename	Capture 2.PNG	Download
Description
Filesize	6 Kbytes
Downloaded:	18 time(s)

This message was edited 2 times. Last update was at Aug 11. 2016 21:25

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Aug 12, 2016 02:27

Hi Paul0707,
Thanks for the information, unfortunately it isn't sufficient or that useful. Please checkout the guides at the top of the forum and provide Part A, B, E & F and J.
Link: http://forum.cyberlink.com/forum/posts/list/45453.page
We'll need info on PDR14.
A diagnostic
A screenshot of the Edit workspace UI.
MediaInfo on the video being edited.
Work through the guides please and present the information as instructed. We'll be able to help you with the additional data.
Dafydd

Paul0707

Newbie Joined: Aug 11, 2016 20:58 Messages: 2 Offline

Aug 12, 2016 04:11

Hi Dafydd,

Stranegly it has been working without anty issues for last two hours and I was very happy. I do love PD14. I have the trial before I buy. I will work through those guide lines when I get some spare time. Been on th ecomputer too long today but it is fun!

Thank you again for your help. I will report in time as I really would like to have success with this software.

Cheers P.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Aug 12, 2016 05:48

Good to know Paul0707, thanks for the reply.
Dafydd