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Error with Power2Go 10 Data Disc - #0xEB020BE2
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Wandaful2 [Avatar]
Newbie Private Message Joined: Aug 03, 2016 05:26 Messages: 5 Offline
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Gday

I have been sing Power2Go for years and never had a problem...
Until recently when I ungraded to Version 10

I can't create any new data discs..
I can append to discs I created with the previous version though
Nothing has changed as far as my discs are concerned
Same disc, same quality etc

The following is the data log that comes up with the error
I hope it helps

Cheers
Wendy

C:\Program Files (x86)\CyberLink\Power2Go10\Power2Go10.exe : Version 10.0.2522.0CBS.dll : Version 8, 1, 4, 6007==================================================================Total physical memory : 3519MB (3603956KB)Free physical memory : 1900MB (1946144KB)Memory load : 45 percentNumber of CPU : 4CPU Name : AMD A6-6310 APU with AMD Radeon R4 GraphicsCPU Speed : 1797 MHz==================================================================14.7.2016Task Type : Data Disc18:23:30, File(cl_DVDData.cpp), Line(217) -> Begin burning process Current drive: Current writing speed(x): 8.0 ====== Disc Info ======= Disc Type: DVD-R Disc Status: Blank, Appendable Num. of Sessions: 1 Num. of Tracks: 1 Book Type: DVD-R Track Path: Parallel Track Path Diameter Length: 120mm Layer Counts: 1 Data Area Start PSN: 196608 End PSN: 2495103 End PSN on Layer 0: 0 End PSN : 120mm Layer Counts: 1 Disc Capacity: 2297888LBs Free Size: 2297888LBs Used Size: 0LBs ======================== Burn option: w/ buffer underrun protection Burn option: w/o simulation Burn option: w/o close disc Burn option: w/o verify disc Burn option: w/ stream write(defect management) FS type: ISO9660_JOLIET Burn mode: PACKET_INC !! Write Error !! - Medium Error Sense Key : 03h(MEDIUM ERROR) Sense Code : 73h 03h Current Address : 3218:23:30, file(cl_DVDData.cpp), line(3576) -> Begin new track: 118:23:30, file(cl_DVDData.cpp), line(3607) -> Write data Last write LBA: 3218:23:58, file(cl_DVDData.cpp), line(3805) -> End new track18:23:58, File(cl_DVDData.cpp), Line(333) -> Burning Fail, ErrCode: 0xeb020be2==================================================================Error Code : 0xeb020be2

This message was edited 1 time. Last update was at Aug 05. 2016 10:43

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stevek
Senior Contributor Private Message Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline
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Perhaps there are a bunch of bad discs in your stack of DVDs or perhaps your burner is going bad !

But Read this:
http://www.cyberlink.com/support/product-faq-content.do?id=14959&

The Cyberlink "fix" doesn't make much sense if you are just burning data discs.

This message was edited 3 times. Last update was at Aug 03. 2016 14:51

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Wandaful2 [Avatar]
Newbie Private Message Joined: Aug 03, 2016 05:26 Messages: 5 Offline
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G'day Steve

Thanks for your prompt reply
And the link

The discs I am using are the same as I have always used, however I did buy some higher quality ones just to test your theory. The result was the same.

I have also tried burning at a lower speed, but no difference
Also my drivers are definitely uptodate

I am posting the log of a successful disc which is adding data to a disc created with my previous version
I thought you may be able to see what the difference is between it and the unsuccessful log

Hope this helps
I just paid $75 for this version and I can't use it..

Cheers
Wendy

******

OS Version :
C:\Program Files (x86)\CyberLink\Power2Go10\Power2Go10.exe : Version 10.0.2522.0
CBS.dll : Version 8, 1, 4, 6007

==================================================================

Total physical memory : 3519MB (3603956KB)
Free physical memory : 1723MB (1765112KB)
Memory load : 51 percent

Number of CPU : 4
CPU Name : AMD A6-6310 APU with AMD Radeon R4 Graphics
CPU Speed : 1797 MHz

==================================================================

4.8.2016
Task Type : Data Disc

01:46:10, File(cl_DVDData.cpp), Line(217)
-> Begin burning process
Current drive:
Current writing speed(x): 8.0
====== Disc Info =======
Disc Type: DVD-R
Disc Status: Not Blank, Appendable
Num. of Sessions: 2 Num. of Tracks: 2
Book Type: DVD-R
Track Path:
Parallel Track Path
Diameter Length: 120mm Layer Counts: 1
Data Area Start PSN: 196608 End PSN: 1118623 End PSN on Layer 0: 0
End PSN : 120mm Layer Counts: 1
Disc Capacity: 2297888LBs
Free Size: 1337968LBs Used Size: 959920LBs
========================
Burn option: w/ buffer underrun protection
Burn option: w/o simulation
Burn option: w/o close disc
Burn option: w/o verify disc
Burn option: w/ stream write(defect management)
FS type: UDF_200
Burn mode: PACKET_INC

01:46:11, file(cl_DVDData.cpp), line(3576)
-> Begin new track: 2

01:46:11, file(cl_DVDData.cpp), line(3607)
-> Write data
Last write LBA: 1241744

01:47:37, file(cl_DVDData.cpp), line(377
-> Update 2nd AVDP

01:47:38, file(cl_DVDData.cpp), line(3805)
-> End new track

01:47:38, file(cl_DVDData.cpp), line(3815)
-> Close disc

01:47:44, File(cl_DVDData.cpp), Line(333)
-> End burning process

==================================================================

This message was edited 1 time. Last update was at Aug 05. 2016 10:44

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stevek
Senior Contributor Private Message Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline
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You paid $75 for an upgrade? It should have been ca $40 (US) for the upgrade. Wht did you upgrade?

Delete your email address unless you want spam. Also get rid of the CD key unless you want to lose control of your installations. -- Too many will lock you out.

I don;t do any packet writing; it is OK for some but to iffy for me. DVD are now much cheaper than they used to be.

What brand name discs were you using and what new brand did you buy? Do you have any DVD RW discs available to play with?

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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.
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Wandaful2 [Avatar]
Newbie Private Message Joined: Aug 03, 2016 05:26 Messages: 5 Offline
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I upgraded from the trial version of Power2go10
I had previously used Version 6 I think but thought I'd try out 10.
I paid in Australian dollars. That's the price that came up on the Cyberlink site when I upgraded
I have since tried to reinstall 6 (after removing 10) but it comes up with an error and wont do it..

Thanks for the tip about email and key etc
I have removed them

And yes I have tried RW discs too..
Same problem....
I have looked at the settings in 10 when creating a new disc AND looked at the settings when appending to a disc (created in previous version) but I can't see amy difference whatsoever

ANy other suggestions?
I don't have any other burning software installed that may cause any friction

I have attached screen shot of the error

Cheers
Wendy
[Thumb - power2go error.jpg]
 Filename
power2go error.jpg
[Disk]
 Description
 Filesize
228 Kbytes
 Downloaded:
156 time(s)

This message was edited 1 time. Last update was at Aug 05. 2016 10:52

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stevek
Senior Contributor Private Message Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline
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Maybe we should ask Detective Murdock !

Are you sure that those files are not copy protected? Try again with a non-protected content - perhaps something you recorded?

Sometimes the error messages do not relate to the actual problem. .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.
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sumerJ [Avatar]
Contributor Private Message Joined: Nov 28, 2013 05:37 Messages: 377 Offline
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hi Wendy,
I think you'd better contact cyberlink customer support for help, since you paid for it.
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Wandaful2 [Avatar]
Newbie Private Message Joined: Aug 03, 2016 05:26 Messages: 5 Offline
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Sorry its taken so long to reply to you both

I have once again purchase even better quality discs but same problem. Surely someone else int he many thousands who have bought this product have had the same happen to them... argh... Frustrating..

Yep, the files are unprotected. I have even burned them onto existing discs to discount this.

When I look in Power2Go settings/info it states that it supports all the discs I have been trying to use AND successfully used with my previous version.

So where to next?
I really appreciate all your input

Cheers
Wendy
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Wandaful2 [Avatar]
Newbie Private Message Joined: Aug 03, 2016 05:26 Messages: 5 Offline
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Problem solved thanks to Customer Support
Great prompt service
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stevek
Senior Contributor Private Message Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline
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Quote: Problem solved thanks to Customer Support
Great prompt service


If yiu don;t mind -- what did they do? It may help others who might be having a similar problem. .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.
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