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Install Problem
Jess86888965
Newbie Location: Ohio Joined: Jul 26, 2016 10:51 Messages: 2 Offline
[Post New] Jul 26, 2016 16:42
I recently downloaded the free trial of PowerDirector 14. The download seems to work but when the prompt asks me if I'd like to install the software and I click yes, nothing happens. The download window goes away and the Windows Installer never pops up. I've tried the download several times (10+) on both Firefox and Internet Explorer browsers. I have also temporarily disabled my Firewall through Norton. I'm working on Windows 10. Rebooted my pc hoping that might help. No such luck.

I've emailed customer support but I'm not getting a response, so I'm hoping someone here can help. After reviewing some troubleshooting docs online I've also updated my version of Quicktime but that didn't seem to help either.

This message was edited 1 time. Last update was at Jul 26. 2016 16:43

Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
[Post New] Jul 26, 2016 19:38
Quote: I recently downloaded the free trial of PowerDirector 14. The download seems to work but when the prompt asks me if I'd like to install the software and I click yes, nothing happens. The download window goes away and the Windows Installer never pops up. I've tried the download several times (10+) on both Firefox and Internet Explorer browsers. I have also temporarily disabled my Firewall through Norton. I'm working on Windows 10. Rebooted my pc hoping that might help. No such luck.

I've emailed customer support but I'm not getting a response, so I'm hoping someone here can help. After reviewing some troubleshooting docs online I've also updated my version of Quicktime but that didn't seem to help either.
To install the trial version, double click the downloaded EXE.

This message was edited 1 time. Last update was at Jul 26. 2016 19:40

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

kmjk333 [Avatar]
Member Joined: Feb 16, 2016 02:23 Messages: 93 Offline
[Post New] Jul 26, 2016 20:44
or........

downloaded EXE. "right click" "RUN AS ADMIN" to launch
Jess86888965
Newbie Location: Ohio Joined: Jul 26, 2016 10:51 Messages: 2 Offline
[Post New] Jul 26, 2016 21:14
kmjk333: Thank you very much! The Run as Admin did the trick. So excited to finally dive into the program.
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