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File keeps freezing
thesteved111 [Avatar]
Newbie Joined: Jul 03, 2016 14:11 Messages: 5 Offline
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I have a few files I have been working with for over a month.. I have never had any issue with them playing, editing or rendering. My computer is new and fast and all other function of my CPU are working properly. Today I went to open the files as I usually would and they are just freezing up. I can open them, but after two or three commands it just freezes. I can't render or save either. I have rebooted. I uninstalled the software and reinstalled completely and that did not work either. Please if anyone has a suggestion. Thank you.



Steve
Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
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Hi thesteved111,
The question that comes first is, what's changed from where it worked previously?

To get a clearer picture of what you have and what's going on, members will need to see a diagnostic file, info on your media and a screenshot of the Edit workspace - to show us what you're doing and looking at?

See the guides, Part A, B, E & F and J.
Link: http://forum.cyberlink.com/forum/posts/list/45453.page

Here are a few guesses to check out:
Shadow edit files are being produced, slows the computer and you're editing before completion.
Preview player settings are too high.
Bitrate of the video is high
Video format is problematic, for example, avi (with a proprietary codec) rather than mp4.
GPU driver is out of date.
GPU is integrated or lower capable or needs to be software allocated.

As you can see, a wide number of guesses. If you provide the data requested, members may be able to assist you further.

Dafydd

This message was edited 2 times. Last update was at Jul 27. 2016 05:45

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