Jerky playback while playing .ts file

destiny82

Newbie Joined: Jul 08, 2016 00:15 Messages: 4 Offline

Solved by

Jul 08, 2016 00:25

I just upgrade powerdvd 16 ultra from powerdvd 14 ultra.

In powerdvd 14 ultra, I'm playing .ts file smoothly but in some scenes there are jumpy frame.

Now, in powerdvd 16, .ts file play well but the frame seems jerky (not smooth), for comparison I play the same file with MPC-HC which play perfectly smooth.

My question:

Can powerdvd play perfectly smooth as MPC-HC for .ts file? How?

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Jul 12, 2016 07:04

Hi destiny82,
Please try to:
1. Delete the cache file under user's appdata:
C:\Users\(USER_NAME)\AppData\Local\CyberLink\PowerDVD14\cache
2. Reinstall PDVD without keeping user settings

Please let me know the result.
Kind regards
Hicham
Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

destiny82

Newbie Joined: Jul 08, 2016 00:15 Messages: 4 Offline

Jul 12, 2016 08:26

That's work!!!

Apparently "keeping user settings" from version 14 cause the problem.

"Keeping user settings" from version 14 also cause the volume problem, I set only about 10% of volume but the sound ouput sound like it 100%, it is very loud, your solution also fixed this problem.

Thanks Hicham.

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Jul 13, 2016 06:03

Hi destiny82,

Fine to read this. Have a lot of fun with our software.

Cheers
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp