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Do you have the same bug on TrueTheatre audio?
Bogdan_D [Avatar]
Senior Member Joined: Mar 30, 2014 12:49 Messages: 167 Offline
[Post New] Jul 01, 2016 03:32
Hi!

As a sound setting, I have 2 Speakers --> Output mode TrueTheatre Surround--> Living room --> Full dynamic range.

Here is the bug.

During the playback of a movie --> when I click the Settings button on top right corner --> The output mode sound setting keep returning to Stereo.

Even if I change it back to TrueTheatre, it keeps returning to Stereo as default.

And even if I change from Full dynamic range to Compressed or Boosted, the sound is the same. No change happens.

There is a problem with TrueTheatre audio setting.

It doesn't change the real sound.

Do you have the same bug?

Thanks!
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Jul 01, 2016 04:25
Hi Bogdan_D,

I did exactly the same steps as you, but I can't reproduce it.
Did you checked your software for updates?
If not, please do this first.
If the bug subsist, so please reinstall PDVD without keeping user settings and check for updates, than try again.

Thank you
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
Bogdan_D [Avatar]
Senior Member Joined: Mar 30, 2014 12:49 Messages: 167 Offline
[Post New] Jul 01, 2016 04:54
I have PowerDVD Live, latest version (1713.60).

I always clean install the new software version when it comes out.

Even if I restart PC, play the movie back, the audio says "Stereo" as output.

No matter if I change to TrueTheatre.

I suspect this bug appears after many movie playbacks. After a while, the audio settings does not work.

And I have to clean reinstall PowerDVD again for the settings to take effect.

Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Jul 01, 2016 05:53
Hi Bogdan_D,
We will check this and keep you updated.

Greetings
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
Bogdan_D [Avatar]
Senior Member Joined: Mar 30, 2014 12:49 Messages: 167 Offline
[Post New] Jul 01, 2016 06:13
I just reinstalled PowerDVD. Cleaned all junk files and registry.

Reconfigured all settings again.

Same error.

Output audio keeps returning to "Stereo" during a movie playback.

And the voices from movies are not clear. They have some kind of high noise (frequency).
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Jul 01, 2016 06:21
Can you tell us the name + tech. info of this movie? Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
Bogdan_D [Avatar]
Senior Member Joined: Mar 30, 2014 12:49 Messages: 167 Offline
[Post New] Jul 01, 2016 06:43
This issue occurs on all movies.

I tried MKV, MP4. It's the same.
Bogdan_D [Avatar]
Senior Member Joined: Mar 30, 2014 12:49 Messages: 167 Offline
[Post New] Jul 01, 2016 06:48
I have an idea.

Is there a possibility to send you a short screencam video with the issue?
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Jul 01, 2016 07:01
Yes of corse. You can share it with me via Dropbox or OneDrive.

Send me a private message.
Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
Bogdan_D [Avatar]
Senior Member Joined: Mar 30, 2014 12:49 Messages: 167 Offline
[Post New] Jul 01, 2016 08:50
I sent you the link in PM.

Did you receive it?

This message was edited 1 time. Last update was at Jul 01. 2016 13:21

Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Jul 04, 2016 04:29
Hi Bogdan_D,

Yes I did, thank you. I forward it to our developers.
We are checking it.

Best regards
Hicham

This message was edited 1 time. Last update was at Jul 15. 2016 09:17

Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
Bogdan_D [Avatar]
Senior Member Joined: Mar 30, 2014 12:49 Messages: 167 Offline
[Post New] Jul 04, 2016 04:36
Thanks!
Bogdan_D [Avatar]
Senior Member Joined: Mar 30, 2014 12:49 Messages: 167 Offline
[Post New] Jul 14, 2016 13:32
A just installed the new PowerDVD Live patch released today.

This TrueTheatre audio bug still persists.

Maybe next patch.
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