Can't play Blu-ray on NUC5i7

MartinL

Newbie Joined: May 29, 2016 19:51 Messages: 2 Offline

Solved by

May 29, 2016 20:37

Yes, I'm an idiot. I don't know shinola about computers. Please be kind.

I purchased the whole suite of CyberLink software and after installing
it's telling me that it won't work with my system. I cannot find any
threads that say that it shouldn't.Here's what I've got:

NUC5i7RHY Intel Core i7-5557U CPU @ 3.1GH 16GB RAM 64-bit Windows 8.1Graphics

Driver for Intel Iris Graphics 6100: 20.19.15.4424

Intel Management Engine Interface: 10.0.30.1054

LG Electronics 14X USB 3.0 Super-Multi External Blu-ray Disc Rewriter BE14NU40 (DVD+/-RW with M-DISC Support)

CyberLink PowerDVD Version 16.0.1713.60

When I put in a Blu-Ray movie disk from Amazon, the CybeLink software tells me that these are my problems:

BD Ready?

Graphics Card: No

Video Connection Type: Digital (without HDCP) No

AdvancedHardware Dual-Video Decoding Capability for H.264: None No

Hardware Dual-Video Decoding Capability for MPEG-2: None No

Hardware Dual-Video Decoding Capability for VC-1: None No

Everything I've read said that this NUC will play Blu-Rays from an external drive
with Cyberlink. I can't find anything that says it won't. The same
receiver and TV play this disk with a stand-alone Blu-Ray player.

Please, oh please, somebody tell me what I've done wrong and if I can fix it.

CyberLink_Chuck

Newbie Joined: May 24, 2016 22:57 Messages: 26 Offline

May 29, 2016 22:00

Hi MartinL,

By your information, the BD advisor's examination: Video Connection Type: Digital (without HDCP) -> No.

Commercial Blu-ray movies disc has HDCP content protection which requires your display device, connection cable all support HDCP, and you may need to check there is NO splitters/adapters applied on connection cable which may violate HDCP protection.

Beside of that, if all of them support HDCP, for the product issue under certain platform, I recommend you to directly contact the customer support:
http://www.cyberlink.com/support/contact-support.jsp

Greetings
Chuck

MartinL

Newbie Joined: May 29, 2016 19:51 Messages: 2 Offline

May 29, 2016 23:17

A-Ha !
You're a gentleman and a scholar. Thanks, Chuck.

Well, it works when I plug it directly into the TV.
However, when I plug it into the Blu-ray HDMI port on my Denon AVR-1613 it does not work. Funny thing is, when I plug my LG BD570 Blu-ray Disk Player into that same HDMI port and play the same disk it works fine.

Any ideas?

CyberLink_Chuck

Newbie Joined: May 24, 2016 22:57 Messages: 26 Offline

Jun 01, 2016 06:15

Hi MartinL,

In previous mention, the HDCP verification would check display device connection status.

What cable you used to connect PC and A/V receiver previously?
Are there any splitters or adapters applied on connection port or cable?

The adapters or splitters could possibly let HDCP verification failed.

If condition persists after above check, you may contact our technical support for further help at current stage.
http://www.cyberlink.com/support/contact-support.jsp