Problem with Powerdvd 15 Ultra

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Neil Douglas

Newbie Joined: May 29, 2016 10:54 Messages: 1 Offline

Solved by

May 29, 2016 11:09

I just purchased powerdvd 15 ultra today and after downloading it to my pc, when I tried to play a blu-ray disc Igot message telling me It couldn't play the disc because I've got an anologue monitor which it isn't it has a hdmi connection which i have connected to my pc via a hdmi lead then it advised me to download bd advisor which I did and after checking my system it told me I need to upgrade to Powerdvd 16. Is this just a ploy to get more money out of me? I have just about lost it and am really close to getting onto Cyberlink and demanding my money back!

Jeff R 1

Senior Member Joined: Jan 09, 2010 14:05 Messages: 176 Offline

May 29, 2016 15:32

Get your money back if you can.
With the release of Power DVD 16 there should not have been an option to purchase Power DVD15 _ at least not from Cyberlink.
Something sounds very odd here.

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Jun 13, 2016 09:15

Hi Neil Douglas,
Have updated you system?
Please check your system for updates and launch PowerDVD again.
Best regards
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

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