Hi mrvander18,

It's uncomprehensive to not get an answer from the support. It may of course take same time to do some tests in order to prepare the answer.

I would suggest you to test the beta patch (v2617)
http://forum.cyberlink.com/forum/posts/list/47513.page

Besides of that, can you provide me your name and support number in a private message.

Kind regards
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

mrvander18 out of curiosity did the beta patch work or did you get it working at all?

I am planning on buying it in a few days after it is released here (13th I think) and if it doesn't work then I wont waste my money might just wait a month and get it off ebay for cheap.

Cheers mate, let me know.

Even with the patch installed does not work

Hi Antonio,

Please contact the technical support
http://www.cyberlink.com/support/contact-support.jsp

Cheers
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

I too tried to run the Blu-Ray version with PowerDVD 15 Ultra and it got the the load up screen with BB8 and locked up (Message "PowereDVD 15 is not responding". So I hooked up my Sony Blu-Ray player (Hardware) and it worked fine. My guess is it is a new copy protection from Disney that wont let it play except on a dedicated hardware Bly-Ray player. All my other movies so far have played on the PowereDVD 15.

Looking for a common denominator - what CD/DVD/Blu ray drive are you using?

Have you looked to see if there is a firmware upgrade for it? .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Right-click Cyberlink icon.

Run As Administrator.

Has anyone got this to play yet? Same situation here, would love a confirmation that this has played sucessfully on Power DVD? Are we there yet?

Tone2303, try what I posted above. You only need to do it once, not every time you run it. It fixed it for me so it looks like the first time you run Star Wars The Force Awakens you need to run as administrator so it can set up some stuff either in the registry or cache folders.

A simple man like myself took that to be right click on PDVD, are you saying to do this on the drive icon in My Computer? Are we there yet?

I have a PowerDVD shortcut on my desktop. I just right-clicked it, chose "Run as Administrator" and then when the application had loaded, clicked the play icon within PowerDVD itself. Star Wars The Force Awakens would then play normally after that. I only had to run as administrator once. Since then it always works.

It might not fix it for you if you're having a different problem but its worth a try

That made me sound very simple indeed. when i tried it (which was before i posted) i tried it with the "extras" disc, now i have lost control of the TV! will check within the main disc when i get a chance. it actually sounds like the disc isn't spinning up. Are we there yet?

So the better half went to sleep on the lounge and i got to test the method with no success. I also downloaded the trial version of PDVD16 and this would not open the disk either.

Has anyone who uses an older internal drive experienced this?
I am using a Samsung ST-B083A which i purchased early 2010.

Any ideas? Are we there yet?

Once again, do other blu ray discs play?

Did you check the disc in a blu ray player at a friend's house or at a big box store? Did you look at the disc to make sure there are no scratches or other gunk on the discs?

Is that player one that has one or two ports? You need to use both to play blu ray. Are you trying to use a non-powered USB adapter or the ones on the front of your computer? Both are under-powered. (I own the same plyer you do.)

You may want to return the discs on the basis that they are not playable. .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

This needs attention. Here's another person with the same issue.

Quote: This needs attention. Here's another person with the same issue.

No details ? So you have the exact same symptom with the exact same computer and blu ray player? Same version of Power DVD and it has been updated?

Do you have a store bought copy of the program and not a copy or cloned version? Does the digital copy that comes with the blu ray disc work? .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

No my equipment is different. And I go all the way back to PowerDVD 5 in my retail purchases, thank you. However I did find responses elsewhere that point to the disc -- and it looks like some software players may need an update:

tomshardware.com's forum:powerdvd-wont-start.html



To wit, one poster says

"That error is from the Star Wars disc having the latest security algorithm on it"



That may be the case here.

Quote: Has anyone got this to play yet? Same situation here, would love a confirmation that this has played sucessfully on Power DVD?

G'day Tone and others,

Yeah, it plays fine for me from the Australian Blu-ray.

Details: PDVD 15.0.72718.58 running on Windows 7 x64, 8 GB RAM. GPU is NVidia GeForce GT 740-OC with 2GB of RAM on-board, optical drive is LG BH16NS40 Blu-ray writer.

You don't say what errors you're getting. I'm wondering if it's similar to the problem I was having that led me to replacing my BD drive: recent BDs would either not play, and give me an error saying that HDCP couldn't be initialised, or else they'd play but stutter and the image would pixellate frequently throughout the film. And I was getting the message in PDVD that AACS needed to be updated, but no matter how many times I said Okay and let PDVD do its thing, the message would sporadically come back.

The AACS schema was given a significant upgrade, either at the start of this year or the end of the last, and I think that's the core of the problem. The BD player I had then (an LG BH10LS30) had gone EOL and had no recent or future firmware upgrades, so that wasn't a potential fix. But I do have a software utility called DVDFab, which I use to block the region coding of a disc so I can play BDs from outside Region B. I realised that when I ran that (which also eliminates the AACS coding) before launching the discs, the discs played fine, whereas if I simply changed the region within PDVD, they didn't. So that utility was a solution for me, and I think it confirms that the problem is in the copy protection.

But that means the solution is out of Cyberlink's hands. With Blu-ray, the copy protection is encoded in the disc and read in the drive itself; unlike DVDs, it's not in the software that plays the disc.

In the end, figuring the problem would likely only get worse with the next tightening of the copy protection screw, I upgraded my Blu-ray drive to one that had the new AACS schema and ongoing firmware updates. (For a while, at least.) With the new drive, even without DVDFab running, the disc plays without a problem.

tl;dr: It seems to be a copy protection issue. As ever, the schemes to stop pirates usually inconvenience legit purchasers a whole lot more.