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sorry folks, me again movie drops video when produced
GaryAthensGA [Avatar]
Newbie Joined: Apr 18, 2012 09:21 Messages: 9 Offline
[Post New] Mar 15, 2016 16:16
Okay, since I'm on a roll here. In earlier versions of PD I used to produce movies in mp4 format and had no trouble playing them with windows media player. I've now updated my machines to windows 10 and I'm using PD 14 and when I produce a movie in HEVC mp4 it drops the video when played on either windows media viewer or the new Groove app. In both cases a note comes up and just the audio plays. What's up with that. I've tried other formats like AVC and finally got a viewable movie by going to avi format. How does one get a viewable mp4 movie in PD14 using a windows viewing app? Thanks again. I have to finish this project by tomorrow although I have the avi version as a back up. cheers, g2 Gary D. Grossman
Richmond Dan
Senior Contributor Location: Richmond, VA Joined: Aug 07, 2014 17:17 Messages: 673 Offline
[Post New] Mar 15, 2016 16:54
I just produced an HEVC MP4 video (Win10, PD14) and played it on Windows Media Player and VLC Media Player with no problems, so I'm not sure what it might be. I used 1920x1080, 30p.

I can't seem to find what version of Windows Media Player I'm using, though, as it doesn't show up in my programs list and properties doesn't show the version. Regards,
Dan
Power Director 21-Ultimate
v 21.0.3111.0
XPS-8940, Win-10 64-bit,
Intel Core i9-10900 processor
(10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD,
NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6
CS2014
Senior Contributor Location: USA-Eastern Time Zone Joined: Sep 16, 2014 16:44 Messages: 629 Offline
[Post New] Mar 15, 2016 18:36
Dan... when you have Win Media Player open... it's in the 'Help' - 'About Windows Media Player' ... right?

CS PD13 Ultimate - Build 3516, WIN 8.1, 64 Bit, 16G RAM, Intel Core i5 4460, CPU @ 3.2GHz, NVIDIA GeForce GT720, Graphics Memory(total avail.)-4093MB
LG WH14NS40 Blu-Ray Drive
GaryAthensGA [Avatar]
Newbie Joined: Apr 18, 2012 09:21 Messages: 9 Offline
[Post New] Mar 15, 2016 20:07
That was the same format I used Richmond Dan but with no success. I didn't try VLC player, just Windows media player and that Groove App that comes with Windows 10 Gary D. Grossman
Richmond Dan
Senior Contributor Location: Richmond, VA Joined: Aug 07, 2014 17:17 Messages: 673 Offline
[Post New] Mar 15, 2016 21:01
CS2014,



No, that's the problem. I don't see any normal header with "Help". Here's a screen shot of what I see when I open WMP:
[Thumb - wmp screen shot.png]
 Filename
wmp screen shot.png
[Disk]
 Description
WMP screen shot
 Filesize
846 Kbytes
 Downloaded:
34 time(s)
Regards,
Dan
Power Director 21-Ultimate
v 21.0.3111.0
XPS-8940, Win-10 64-bit,
Intel Core i9-10900 processor
(10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD,
NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6
CS2014
Senior Contributor Location: USA-Eastern Time Zone Joined: Sep 16, 2014 16:44 Messages: 629 Offline
[Post New] Mar 15, 2016 21:04
Man!!!!! ... hmmm... WIN 10 Dan?

I got 'nuttin' to suggest... sorry Dan!

CS

and I've got even less for the thread too.. sorry Gary. Hope some good 'smart' guy/gal chimes in for ya.

CS

This message was edited 1 time. Last update was at Mar 15. 2016 21:16

PD13 Ultimate - Build 3516, WIN 8.1, 64 Bit, 16G RAM, Intel Core i5 4460, CPU @ 3.2GHz, NVIDIA GeForce GT720, Graphics Memory(total avail.)-4093MB
LG WH14NS40 Blu-Ray Drive
tomasc [Avatar]
Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline
[Post New] Mar 15, 2016 21:43
CS is correct about how to see the version of media player on the older ones. Try this: Open the media player like you did Dan. Hit the Alt key, and a popup window opens. Click on Help and then Click on About Windows Media Player. You will then see the version number.

Let us know if this helps.
CS2014
Senior Contributor Location: USA-Eastern Time Zone Joined: Sep 16, 2014 16:44 Messages: 629 Offline
[Post New] Mar 15, 2016 21:57
Think you might have to go with the AVI version Gary... sorry.
CS PD13 Ultimate - Build 3516, WIN 8.1, 64 Bit, 16G RAM, Intel Core i5 4460, CPU @ 3.2GHz, NVIDIA GeForce GT720, Graphics Memory(total avail.)-4093MB
LG WH14NS40 Blu-Ray Drive
delboy35 [Avatar]
Newbie Location: Scotland Joined: Apr 12, 2015 17:21 Messages: 23 Offline
[Post New] Mar 16, 2016 01:09
Win 10 limits HEVC(H265) /MP4 playback in WMP to devices that have H265 hardware decode support.

AVC(H264) /MP4 is supported for both hardware and software decode.

They have said they will look again at this in future updates to win 10.But as far i know this is still the situation.

You could just use VLC media player or MPC HC which less bloated,to play them.
jcardana
Senior Contributor Location: USA-NM Joined: Aug 04, 2014 10:11 Messages: 650 Offline
[Post New] Mar 16, 2016 11:32
Quote: I don't see any normal header with "Help".
Tap the ALT key. Microsoft is now hiding menus CyberPowerPC | Win7HP-64 | AMD FX-8320 3.5 Ghz | 8GB Mem | NVIDIA GeForce GTX 750 Ti 2GB | WEI 5.9


My Video Editing Computer | My DirectX Diagnostics


PowerDirector 15.0.2820.0 | PhotoDirector 7.0.7504.0 | AudioDirector 6.0.5902.0 | ColorDirector 4.0.4627.0 | Power2Go 9.0.2602.0


Sutter Hill SDA Church | Anadrac_Organ_Works | My_Youtube_Channel
Richmond Dan
Senior Contributor Location: Richmond, VA Joined: Aug 07, 2014 17:17 Messages: 673 Offline
[Post New] Mar 16, 2016 11:43
Thanks, guys...I'd have never figured that out on my own! (Alt key, that is) Regards,
Dan
Power Director 21-Ultimate
v 21.0.3111.0
XPS-8940, Win-10 64-bit,
Intel Core i9-10900 processor
(10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD,
NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6
CS2014
Senior Contributor Location: USA-Eastern Time Zone Joined: Sep 16, 2014 16:44 Messages: 629 Offline
[Post New] Mar 16, 2016 12:26
And just for... information... tapping the ALT key does NOT bring up a Help window in WIN 8.1 - just a FYI as I have WIN 8.1. Must be a WIN 10 thing.

CS PD13 Ultimate - Build 3516, WIN 8.1, 64 Bit, 16G RAM, Intel Core i5 4460, CPU @ 3.2GHz, NVIDIA GeForce GT720, Graphics Memory(total avail.)-4093MB
LG WH14NS40 Blu-Ray Drive
GaryAthensGA [Avatar]
Newbie Joined: Apr 18, 2012 09:21 Messages: 9 Offline
[Post New] Mar 16, 2016 14:58
Boy you guys are big thread hijackers <g> Gary D. Grossman
Richmond Dan
Senior Contributor Location: Richmond, VA Joined: Aug 07, 2014 17:17 Messages: 673 Offline
[Post New] Mar 16, 2016 15:16
Sorry...I thought delboy35 had finished your issue. (And the reason I was trying to get the info on WMP was so I could tell you which version I have, in case yours was a different version and that was causing your problem.)

This message was edited 1 time. Last update was at Mar 16. 2016 15:18

Regards,
Dan
Power Director 21-Ultimate
v 21.0.3111.0
XPS-8940, Win-10 64-bit,
Intel Core i9-10900 processor
(10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD,
NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6
CS2014
Senior Contributor Location: USA-Eastern Time Zone Joined: Sep 16, 2014 16:44 Messages: 629 Offline
[Post New] Mar 16, 2016 18:04
I apologize Gary.. I certainly contributed to that!
CS PD13 Ultimate - Build 3516, WIN 8.1, 64 Bit, 16G RAM, Intel Core i5 4460, CPU @ 3.2GHz, NVIDIA GeForce GT720, Graphics Memory(total avail.)-4093MB
LG WH14NS40 Blu-Ray Drive
GaryAthensGA [Avatar]
Newbie Joined: Apr 18, 2012 09:21 Messages: 9 Offline
[Post New] Mar 16, 2016 18:29
No worries, I just found it kind of amusing, given the high level of tech expertise <g>. Gary D. Grossman
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