Power Director OEM version

MarcelloItalia1949

Newbie Location: Italy Joined: Mar 15, 2016 13:43 Messages: 2 Offline

Solved by

Mar 15, 2016 14:33

I bought a new laptop one year ago and I found CyberLink Power Director OEM version preinstalled aboard. Now, I decided to upgrade my windows operating system to the v10 (as per the official suggestion of the manufacturer).With my surprise, when I tried to edit a new movie I discovered that Power Director is unable to work (an artificial green field covers the related screen). I am open to understand that any change, mostly a different operating system, may require to face some trouble... But what I found is an official CyberLink site that seems to be created just to avoid any kind of communication. I was available to spend my money for buying a better version... But I want to trust the company before to buy.

I don't have any answer to my basic questions:

1 is my version OEM or I am wrong?

2 is it possible to continue with my previous OEM version?

3 in case I buy a new copy, what about the service in case of need

May be a forum is not the proper site to claim, but the company seems to make any possible effort to avoid any contact with their customer... Marcello

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Mar 15, 2016 16:00

The supplied PowerDirector software in your 1 year old laptop is probably PD11 or PD12. Your original OS was probably win 8.1. There are many things you could have done.

You could have updated all software supplied before upgrading to win 10. That would have given you a better chance of having the software working under win 10. I found that on a friend’s laptop that those supplied software not updated on the laptop manufacturers website will not be allowed to be updated once win 10 is installed. That appear to be your situation as you describe it.

Many users have the old PowerDirector working on their upgraded win 10 system. See this post: http://forum.cyberlink.com/forum/posts/list/44941.page .

If you purchase PD14 then you can contact Cyberlink services for help or maybe post on the user forum like you did now. The correct path for support is the laptop manufacturer for oem installed software.

MarcelloItalia1949

Newbie Location: Italy Joined: Mar 15, 2016 13:43 Messages: 2 Offline

Mar 16, 2016 02:04

First of all, Tomasc, I thank you for your kind and quick reply. What you tell me seems to be what is happening in reality. My problem is that I used Power Director not more than 10 times during the last year and I didn't see any warning pop-up or similar pushing someway me in order to upgrade the software (except some invites to upgrade and pay for it...this is what I remember...).
Anyway, for one reason or for an other one, as far as I understand, I have lost any right to keep using my OEM version of Power Director and what I can do is only to buy a new one... Is that true?
In any case, Tomasc, I thank you for your kind support (I guess that you a private guy... Not a CyberLink employee). Have a good day...
Marcello Marcello

Longedge

Senior Contributor Joined: Apr 28, 2011 15:38 Messages: 1504 Offline

Mar 16, 2016 04:33

I can't see why an upgrade of the OS on the same machine would disqualify PD being upgraded to a later version on that machine. If you registered PD when you bought your laptop and created an account with Cyberlink, log in to the account and see what you are offered.

I've never experienced the 'green screen' but my understanding is that unchecking hardware acceleration and sometimes installing a full codec pack gets PD working again. Worth a try.