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Power Director 14 crashes IMMEDIATELY when importing Sony RX10M2 XAVC-S 4k 25fp 100Mbs Footage... :(
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FernandoTrindade [Avatar]
Newbie Private Message Joined: Oct 06, 2015 12:42 Messages: 8 Offline
[Post New] Mar 10, 2016 12:50
please see:

https://www.youtube.com/watch?v=v3SN_2loG-0

I have a BRAND NEW INSTALLATION of
LATEST PowerDirector 14 Ultimate 64 Bit

(14.0.2302.0)





Running on an ASUS N56VZ with 12Gb RAM, 2 SSD Disks (>500Mbs)
Windows 10 enterprise
Nvidia and HD4000 latest drivers.

ALL LICENSED!

Problem occurs when loading footage with:

4k XAVC-S 25fps (and other fps) / 100Mbs

Shot with Sony Rx10M2


Any ideas?
Thanks

This message was edited 1 time. Last update was at Mar 12. 2016 15:18

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jcardana
Senior Contributor Private Message Location: USA-NM Joined: Aug 04, 2014 10:11 Messages: 650 Offline
[Post New] Mar 10, 2016 12:52
Uninstall the "Geforce Experience" and try again CyberPowerPC | Win7HP-64 | AMD FX-8320 3.5 Ghz | 8GB Mem | NVIDIA GeForce GTX 750 Ti 2GB | WEI 5.9


My Video Editing Computer | My DirectX Diagnostics


PowerDirector 15.0.2820.0 | PhotoDirector 7.0.7504.0 | AudioDirector 6.0.5902.0 | ColorDirector 4.0.4627.0 | Power2Go 9.0.2602.0


Sutter Hill SDA Church | Anadrac_Organ_Works | My_Youtube_Channel
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FernandoTrindade [Avatar]
Newbie Private Message Joined: Oct 06, 2015 12:42 Messages: 8 Offline
[Post New] Mar 10, 2016 16:06
Thanks. Will do. Repost in a minute
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FernandoTrindade [Avatar]
Newbie Private Message Joined: Oct 06, 2015 12:42 Messages: 8 Offline
[Post New] Mar 10, 2016 16:36
It is incredible how Mr JCardana, replyed so accurately to this and Cyberlink Tech Support, after asking me for:
- DxDiag file,
- Windows Event log reports;
- asked for a JPEG of error (print screen) that does NOT exist as you can al see in the video;
- 12 or 15 crash reports sent;
- asked for driver updates and program updates even after seing that it IS the latest version...

Still don't know what happens.

Mr. JCardana, kudos to you.

How can I reward you for your help?

It worked FLAWLESSLY after removing that software and rebooting.

Thank you very much.

I hope I can help you or anyone else soon.
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jcardana
Senior Contributor Private Message Location: USA-NM Joined: Aug 04, 2014 10:11 Messages: 650 Offline
[Post New] Mar 10, 2016 17:30
Just follow the forum. Most every problem has been a problem before.

There have been a lot of posts about Nvidia and PD not working together.
CyberPowerPC | Win7HP-64 | AMD FX-8320 3.5 Ghz | 8GB Mem | NVIDIA GeForce GTX 750 Ti 2GB | WEI 5.9


My Video Editing Computer | My DirectX Diagnostics


PowerDirector 15.0.2820.0 | PhotoDirector 7.0.7504.0 | AudioDirector 6.0.5902.0 | ColorDirector 4.0.4627.0 | Power2Go 9.0.2602.0


Sutter Hill SDA Church | Anadrac_Organ_Works | My_Youtube_Channel
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SoNic67
Senior Contributor Private Message Joined: Sep 27, 2014 14:14 Messages: 1307 Offline
[Post New] Mar 11, 2016 07:16
The problems with the GeForce Experience (more precise the Shadow Play component) are so well known on this forum that is almost an instant question for many of us.

I am amazed that at this point CL support doesn't know or ask about this!
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FernandoTrindade [Avatar]
Newbie Private Message Joined: Oct 06, 2015 12:42 Messages: 8 Offline
[Post New] Mar 12, 2016 15:17
Do you believe they are sSTILL asking me to send (or RESEND) the DIagX files????



Yes, I searched and it showed up immediately... I would NEVER expect that to be an issue :/

It works wit premiere, MAgix etc...

Oh well..

Thanks people!
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