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PowerDirector 14 Capture: crashes and Windows blue-screen-of-death
AndrewRH
Newbie Location: Whitchurch, Hampshire, UK Joined: Feb 19, 2016 17:23 Messages: 13 Offline
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Hi,



I just applied the lastest patch to PowerDirector14 (14.0.2527.0) and continued with my capturing of videos from my Digital8 camcorder (connected through an IEEE488 Firewire)... Alas, it seems new bugs have crept into this release.



After capturing about a dozen clips from a tape, PowerDirector14 either crashes, or causes all of Windows 10 to crash with a blue screen of death.



Anyone else experiencing this?



Best wishes,

~Andrew~



<?xml version="1.0" encoding="UTF-16"?>

:

<ProductName Value="PowerDirector"/>

<AppName Value="PDR.exe"/>

<AppVersion Value="14.0.2527.0"/>

<VersionName Value="14.0"/>

<VersionType Value="Ultimate"/>

<Is64BitOS Value="1"/>

<OSName Value="Windows 10 Pro Build 10586"/>

<GDICount Value="1613"/>

<VMSize Value="34041 MB"/>

<RAMSize Value="4045 MB"/>

<VGAName Value="Intel(R) HD Graphics 3000" DriverVersion="9.17.10.4229"/>

<CPUName Value="Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"/>

<ModName Value="Unknown"/>

<ModVersion Value="0.0.0.0"/>

<ExceptionCode Value="0xC0000005"/>

<Offset Value="0x00000000C0000005"/>

<SendLogUrl Value="http://boomerang.cyberlink.com/prog/util/boomerang/sendlog.jsp"/>

<SessionTime Value="932"/>

<MTBF Value="932"/>

<AbnormalTermCount Value="1"/>

<AppLanguage Value="ENU"/>

</CrashInformation>
[Thumb - 20160228-222934-ARH-Nexus5 Windows 10 blue screen of death (similar) when using CyberLink PowerDirector14 with Digital8 capture.jpg]
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20160228-222934-ARH-Nexus5 Windows 10 blue screen of death (similar) when using CyberLink PowerDirector14 with Digital8 capture.jpg
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stevek
Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline
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Andrew, please post this question in the PowerDirector part of the forum; it is now in the PowerDVD part of the forum.

Please delete the question here and mark the tile to indicate that the question was "moved". .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
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Hi AndrewRH,

I've moved your question to the right forum.

Kind regards
Hicham

This message was edited 1 time. Last update was at Feb 29. 2016 11:32

Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
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AndrewRH
Newbie Location: Whitchurch, Hampshire, UK Joined: Feb 19, 2016 17:23 Messages: 13 Offline
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Update: the hotfix appears to have resolved the crash issue after recording from my Sony Digital8 tape recorder

See
http://forum.cyberlink.com/forum/posts/list/47472.page#248718
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