can't get PD14 to install correctly on Win 10?

calum123

Newbie Joined: Aug 18, 2013 05:30 Messages: 41 Offline

Solved by

Feb 14, 2016 07:10

Hi all, Im trying to install PD14 on Win 10 and it goes through the process all correwctly, but at the end the desktop shortcut for PD14 has no image and it simply wont start up? not from any location.

calum123

Newbie Joined: Aug 18, 2013 05:30 Messages: 41 Offline

Feb 14, 2016 07:13

I just looked in the folder that cyberlink created in program files and there doesnt even seem to be an executable file in there?

All vodi

Senior Contributor Location: Canada Joined: Aug 21, 2009 11:24 Messages: 1431 Offline

Feb 14, 2016 11:11

You have major issues with your program files. Where did you get the software and in what format ? Win 10, i7

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

Feb 14, 2016 11:38

Hi calum123 -

I agree with HDedit (of course). There should be a number of .exe files present in Program Files\CyberLink\PowerDirector14, including PDR.exe

Cheers - Tony
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calum123

Newbie Joined: Aug 18, 2013 05:30 Messages: 41 Offline

Feb 14, 2016 12:12

It's a CD copy bought from Amazon. Worked fine on my windows 7. Its going on a fresh windows 10 install!

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

Feb 14, 2016 12:17

No errors during installation? Did you follow all the default options?

Have you tried a re-install?

Cheers - Tony
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calum123

Newbie Joined: Aug 18, 2013 05:30 Messages: 41 Offline

Feb 14, 2016 12:18

yup, no errors, take AAAAGES though (up to an hour). tried several times.

This message was edited 1 time. Last update was at Feb 14. 2016 12:18

calum123

Newbie Joined: Aug 18, 2013 05:30 Messages: 41 Offline

Feb 14, 2016 13:04

does anyone know of a downloadable installer? Even a torrent? (I've paid for it anyway and have a serial key to use). Just the CD installation isnt working. I have robbed the cd drive from an old computer so that could be the problem.

PepsiMan

Senior Contributor Location: Clarksville, TN Joined: Dec 29, 2010 01:20 Messages: 1054 Offline

Feb 14, 2016 16:28

no.

transfer whatever is on the DvD to an external HD storage or a thumb drive.

then it won't take aaaaaaaaaaaaaaaaaaages to install and no

cyclic redundancy error either.

happy happy joy joy

PepsiMan

'garbage in garbage out'

This message was edited 3 times. Last update was at Feb 14. 2016 16:32

'no bridge too far'

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Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Feb 15, 2016 06:17

If PepsiMan's suggestion fails then you'll need to contact CyberLink customer support, http://www.cyberlink.com/support/index.html
Dafydd

calum123

Newbie Joined: Aug 18, 2013 05:30 Messages: 41 Offline

Feb 15, 2016 06:29

you mean convert it to an .iso? Im not sure how to do that but I will look into it

SoNic67

Senior Contributor Joined: Sep 27, 2014 14:14 Messages: 1308 Offline

Feb 15, 2016 07:28

No, just copy the files. If there are errors on the DVD, they will show up during the copy process.
Also, if that is the case (errors) maybe you can request a download link from CyberLink, that's why I agree with Dafydd suggestion to contact the support.

calum123

Newbie Joined: Aug 18, 2013 05:30 Messages: 41 Offline

Feb 15, 2016 08:43

OK update. Turn out the DVD has a beastly scratch on it... So annoyed because I always take care of my stuff. Whats the next step? contact cyberlink i guess.