Even on low Resolution PD 14 keeps crashing

arjun108

Newbie Location: london Joined: Oct 13, 2014 16:36 Messages: 15 Offline

Solved by

Jan 29, 2016 10:40

I seem to continue to have problems with PD 14 .I even upgraded my PC with more Ram, cleared files,found now viruses ormalware but nothing has really improved but seems to be getting worse even in low preview resolution with just 2 video tracks it starting to crash.The last time it crashed i checked the task master the the CPU/memory usage was low..im very close to getting rid of this programme and trying another one soon if this headache continues .Im still open to advice to what the problem could be ..Thanks

This message was edited 1 time. Last update was at Jan 29. 2016 10:42

glowx231

Newbie Joined: Jan 19, 2015 12:06 Messages: 32 Offline

Jan 29, 2016 12:49

Try doing your same project using the free download Microsoft Live Essentials Moviemaker & see whether that crashes the same way. Then it would be youir machine rather than PD.

Richmond Dan

Senior Contributor Location: Richmond, VA Joined: Aug 07, 2014 17:17 Messages: 673 Offline

Jan 29, 2016 13:42

If you provide the specs on your editing computer, it would help. Regards,
Dan
Power Director 21-Ultimate
v 21.0.3111.0
XPS-8940, Win-10 64-bit,
Intel Core i9-10900 processor
(10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD,
NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6

arjun108

Newbie Location: london Joined: Oct 13, 2014 16:36 Messages: 15 Offline

Jan 29, 2016 17:21

Heres's the specs

Windows 8.1 64-bit
RAM 16 GB
NVIDIA GeForce GTX 645

AMD A10-6700 APU with Radeon(tm) HD Graphics

Thanks

jcardana

Senior Contributor Location: USA-NM Joined: Aug 04, 2014 10:11 Messages: 650 Offline

Jan 29, 2016 18:21

My problem was the Game Experience module.
If you're using the Gaming Experience module try shutting that down

Read THIS thread

This message was edited 1 time. Last update was at Jan 29. 2016 18:25

arjun108

Newbie Location: london Joined: Oct 13, 2014 16:36 Messages: 15 Offline

Jan 30, 2016 08:04

jcardana, thanks for that but how do i switch it off as im not that tech savvy ?

jcardana

Senior Contributor Location: USA-NM Joined: Aug 04, 2014 10:11 Messages: 650 Offline

Jan 30, 2016 10:03

arjun108

Newbie Location: london Joined: Oct 13, 2014 16:36 Messages: 15 Offline

Jan 30, 2016 11:51

Ok done that and Its improved and so far no crashes but its still dragging even on low resolution ...

jcardana

Senior Contributor Location: USA-NM Joined: Aug 04, 2014 10:11 Messages: 650 Offline

Jan 30, 2016 12:14

arjun108

Newbie Location: london Joined: Oct 13, 2014 16:36 Messages: 15 Offline

Jan 30, 2016 12:55

Here it is

Filename	arjun10864DxDiag.7z	Download
Description
Filesize	10 Kbytes
Downloaded:	306 time(s)

jcardana

Senior Contributor Location: USA-NM Joined: Aug 04, 2014 10:11 Messages: 650 Offline

Jan 30, 2016 18:03

I'm reviewing your diag file... nothing standing out at me...

I'd like to know how many processes you have running...
CTRL+ALT+DEL...
Start Task Manager...
Processes tab...
Lower-left corner... Processes: ??

Hopefully you don't have more than 75.

At this point I'm thinking there are too many "extra" things running.

This message was edited 1 time. Last update was at Jan 30. 2016 18:04

arjun108

Newbie Location: london Joined: Oct 13, 2014 16:36 Messages: 15 Offline

Jan 30, 2016 18:58

87 right now with PD on

jcardana

Senior Contributor Location: USA-NM Joined: Aug 04, 2014 10:11 Messages: 650 Offline

Jan 30, 2016 19:07

There's your problem.
You said your not computer savvy. I can't give you step-by-step instructions but...

msconfig.exe is your new best friend. In your Start button search bar type in msconfig.exe.

It's been a while and I have to grab my laptop (win8 ) to verify but I think In Win 8, they changed the "startup" tab (it will direct you to something else).
With the Processes and Startup tabs, you can select or deselect processes you don't want running. On the Services tab, Check the box for Hide all Microsoft services.

My first suggestion is deselect all toolbars and updaters.

If anyone else has ideas, feel free to chime in.

This message was edited 2 times. Last update was at Jan 30. 2016 19:09

jcardana

Senior Contributor Location: USA-NM Joined: Aug 04, 2014 10:11 Messages: 650 Offline

Jan 30, 2016 19:10

I'm off to my dad's for the evening. I'll be back tomorrow.

This message was edited 1 time. Last update was at Jan 30. 2016 19:10

arjun108

Newbie Location: london Joined: Oct 13, 2014 16:36 Messages: 15 Offline

Jan 30, 2016 19:12

Jcardana, I think you are definitely right,Saying that i havent had any crashes since i uninstalled the game experience,So im sure im in the right track .But now the confusing part starts..lets see where i get to but thanks for help so far

jcardana

Senior Contributor Location: USA-NM Joined: Aug 04, 2014 10:11 Messages: 650 Offline

Feb 01, 2016 11:10

arjun108

Newbie Location: london Joined: Oct 13, 2014 16:36 Messages: 15 Offline

Feb 01, 2016 11:30

Hi jcardana,

I managed to shut down a few processes that i could work out that were using up the cpu for nothing but the many others i cant tell what are in use for...

Even while i write this with no programmes i use usually i see 73 processes in use.

So im trying to work out slowly by here and there where i find info which ones to switch off so they dont effect the computer functioning..PD14 is still dragging because of it but so far has not crashed like it was doing every few mins when i had the game experience on.So the problem is definitely these processes which i need to bring down in the number .So thats where im at right now

jcardana

Senior Contributor Location: USA-NM Joined: Aug 04, 2014 10:11 Messages: 650 Offline

Feb 01, 2016 11:43

I highly recommend Process Explorer
https://technet.microsoft.com/en-us/sysinternals/processexplorer

It's a glorified Task Manager. If you run it with Admin rights (Run as Admin) it will let you sort by "Company Name".
Anything that doesn't have a "Company Name" (unless you specifically know it should be there) should not be running. I have a process called Core Temp with no "Company Name" but I know it's ok because I installed it and it let's me see my computer temps.

Anything related to Windows, "Microsoft Corporation" LEAVE ALONE!
You will see a few or a lot of svchost.exe, those are the Host process for other dll files. If you hover your cursor over one, it will display what processes it's running.

Anything related to your computer maker (ACER, Toshiba etc) is ok to experiment with.

Anything that is a toolbar or updater, turn off.

Any thing else? Just ask.

This message was edited 1 time. Last update was at Feb 01. 2016 11:46

arjun108

Newbie Location: london Joined: Oct 13, 2014 16:36 Messages: 15 Offline

Feb 01, 2016 12:36

Ive downloaded it .And i will see if i can work it out as there are so many showing .I'll be back thanks

arjun108

Newbie Location: london Joined: Oct 13, 2014 16:36 Messages: 15 Offline

Feb 01, 2016 12:45

I see this mDNSResponder.exe Bonjour Service related to Itune which i dont use.Does it work with something else ?

And also this NVIDIA Driver Helper Service, Version 361.43