Hi Shine6,

Please contact directly our support team for this purpose.



Best regards

Hicham Technical support:
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Quote: Hello,

I have a blue ray 3D playing issue with

• windows 10 64 bits


• PowerDVD 15


• Nvidia GTX950, driver 361.43

After activating Stereoscopic 3D in Nivia control panel, display type = autodetect, I found out that blu ray 3D playing works in 1920x1080 24Hz in ... classic mode only.

In Cinema mode, the NVidia driver issue a message like

'Current mode 1920x1080@60 is not hdmi 3d compatible, please try 1280x720@60hz or 1920x1080@24hz'

Which is strange since the resolution is actually set to 1920x1080 24Hz by POwerDVD when playing a blu ray (3D or not). And the playing happens in 2D, not 3D.

Anyone did have the same issue?

Thanks,

Olivier

Hi Oliver,

I'm having this same issue. Did you ever get a solution?

Hi JimKSRT8,

I opened a case to Cyberlkink support, and for now, got nothing really useful.

Besides, I tried a few things:

I configured Nvidia Stereospcopic 3D. This add 2 so-colled 3 d resolutions, one being 1920x1280 24p. Withn that I found that I could play a 3D blu ray in 3D with PowerDVD in .. classical mode only. POwerDVD switches automatically from 60 hz to 24p and it works. However, in Cinema mode, although it changed also to 24p, I still got the damn error message.

So I tried to install NVidia 3DTV Play sw. This is non free SW, but you can use the test version for 14 days.

With this, and Nvidia driver 361.75, in cinema mode, I don't get the error message, but the movie doesn't play in 3D.

Weird thing, If I switch Power Cinema from full screen display to windows display, the movie switches to 3D! And back to full screen, it keeps playing in 3D.

To me, this issue is a mismatch between NVIdia 3D sw and PowerDVD software.

I am also not clear about the need to have Nvidia 3D TV play installed. Noone seems to have a clear answer about that ... and NVIdia doc about it is anything but clear.

Hope it helps .. a bit.

Olivier

Thanks for the quick response. I can at least confirm that 3DTV Play does not seem required for 3D Blu ray...although I too did purchase it. Also, try driver 353.62 with 3D blu ray. I've at least had luck playing 3D with cinema mode using this driver, tho I have another issue where PowerDVDCinema freezes when I try to run Reclock. Its always something.

Well,

I guess I can't use older driver with a GTX950.

I don't use ReClock anyway, PowerDVD is able to select 24p mode when playing blu ray.

But I guess there's still a bug either in NVidia 3D stuff, or powerCinema, or both ...

Olivier

I've tried letting PDVD change my resolution, but when it flips over to 24Hz my TV interprets that as a 3D movie and goes into 3D display mode every time.

Also last night I spent time rolling through the NVidia drivers from current on back, and the only driver I have that does not show that annoying "Current mode 1920x1080@60 is not hdmi 3d compatible, please try 1280x720@60hz or 1920x1080@24hz" is 353.62.

Reformatted my computer to start from a clean slate: Can't play 3D synced properly without Reclock, can't upgrade nvidia drivers beyond 353.62 without losing 3D playback and gaining a false error notice... Cyberlink and NVidia need to hammer this out.

I just upgraded my system to a GTX960. Same issue with 3D not working with current drivers...red text stating the system resolution is 1080x1080/60 when it is actually at 24Hz. Cyberlink - I think you and nvidia need to work this out ASAP as the error appears with all drivers since 353.62.

Hello,

i'm having the exact same issue as you guys. While playing 3D Discs just fine in classic mode, PowerDVD always refuses to play 3D BluRay Discs in 3D using cinema mode and i'm getting the annoying red message "current mode 1980x1080 60hz is not hdmi 3d compatible" .

Since PowerDVD switched to 1980x1080 24hz before, my conclusion is the same as you did. It must be a misbehaviour in the PowerDVD refresh rate switcher which makes the nvidia graphics card "think" the resolution does not fit.

My System:

NVidia GT630 (Asus) , Win10 Pro 64bit , clean install.

I tried PowerDVD 15 and 14 , in both versions i'm having the same issue. I tried NVidia Drivers 362.00 and 364.51 .

weired thing: if i deactivate the "auto detection" of the 3d display and set it to "Nvidia 3D vision display" within PowerDVD Cinema Mode , the movie plays in 3D at 720p 60hz afterwards , which is of course not a solution as well.

So Cyberlink: i'm expecting you to fix this issue !

Guys Ive been down this route with Cyberlink before in prior releases, reporting 3d bluray bugs in betas (which were never fixed) and in the end with a whole bunch of time wasting by support asking questions I've already answered / giving rubbish boiler plate cut n paste responses that were of no relevance to the actual defects - Cyberlink basically blamed Nvidia on it. When I asked them how they were working with Nvidia on getting it fixed and what the nature of their partnership with Nvidia is, that was met with silence.

I don't have any "issue" with Cyberlink apart from their utter incompetence in getting their software to work right. In my experience, their development and testing approach is flawed and needs complete revision. If they actually provided working software I'd be their biggest fan. The saddening thing is that people like us who want to help fix the bugs largely get stuffed around by Cyberlink and they remain dysfunctional in how they do testing and especially how they handle beta cycles.

Quote: I just upgraded my system to a GTX960. Same issue with 3D not working with current drivers...red text stating the system resolution is 1080x1080/60 when it is actually at 24Hz. Cyberlink - I think you and nvidia need to work this out ASAP as the error appears with all drivers since 353.62.

Hello JimKSRT8 ,

do you mean with Driver version 353.62 or lower, you successfully got 3D to work with PowerDVD cinema mode on Windows 10?

And is your "out of sync" problem you mentioned before a specific one of your setup because of the use of reclock, or does it happen all the time with standard setup on windows 10 ? I'm asking because i don't play games on my system, i only use it as a mediacenter. I don't need all the Nvidia driver features for playin games.

So if this 353.62 driver runs stable in playback of movies, i would use it.

Quote:

Quote: I just upgraded my system to a GTX960. Same issue with 3D not working with current drivers...red text stating the system resolution is 1080x1080/60 when it is actually at 24Hz. Cyberlink - I think you and nvidia need to work this out ASAP as the error appears with all drivers since 353.62.

Hello JimKSRT8 ,

do you mean with Driver version 353.62 or lower, you successfully got 3D to work with PowerDVD cinema mode on Windows 10?

And is your "out of sync" problem you mentioned before a specific one of your setup because of the use of reclock, or does it happen all the time with standard setup on windows 10 ? I'm asking because i don't play games on my system, i only use it as a mediacenter. I don't need all the Nvidia driver features for playin games.

So if this 353.62 driver runs stable in playback of movies, i would use it.

After some tedious trial and error, the answer is "sort-of, but not really". With this driver I don't get the red text warning, and 3D does play in Classic and Cinema mode. However, in Cinema mode there is an audio sync issue. I've tried to correct this in the PowerDVD advanced audio settings menu, but the delay time has no effect.

The situation in Classic mode is different. Here, I do not get the red text error, 3D DOES play, and audio sync CAN be adjusted with from the advanced menu. So, after all that, I'm stuck not using Cinema mode in favor of Classic mode until somehow this gets resolved. I too only use this system for watching movies, and it used to be a clean solution with Cinema mode. Classic mode on a large screen is, well, just plain ugly and clumsy.

...oh, also I still cannot use Reclock watching 3D, regardless of Cinema or Classic mode. PowerDVD just kicks me back to the menu in Classic, and hangs Cinema mode.

Thank you very much for this answer. i will test the driver within the next days and see if it works for me or what happens.

Helly everybody,

I also can confirm now, that with Driver 353.62 3D Playback works fine in both modes without the red message popping up. I was able to correct the audio delay with the lipsync option of my AV receiver as a workarround. Again, thank you very much JimKSRT8 for investigating this problem.


BTW: Anybody out here, who already had the possibility to try PDVD 16 concerning these issues?

greetings from Germany

I am using Powerdvd 16 and 3D Blurays look amazing.

I'm a little late to join in on this thread, but I just found a work around for my 3D audio lag / lip sync issue and wanted to share the solution for anyone having that issue. I also wanted to provide simple instructions for how to setup Nvidia 3D playback so that Powerdvd 16 wll play 3D. I personally thought that PowerDVD would simply work, didn't realize that I had to tweak the Nvidia settings, so, for anyone else who was wondering why 3D doesn't just work, here's what you need to do first.

To set up your Nvidia card for 3D playback, open the Nvidia control panel (have 3D glasses handy) and run setup wizard for "Set up Stereoscopic 3D"...this will get the 3D portion working, but will drop the resolution to 720p. You can manually increase the resolution to 1080p (1920 X 1080p) and it will look great, but, at least on my computer, it will create an audio lag, meaning the the lips are out of sync and that synch tends to get worse the longer that that movie plays.

To repair the audio delay at higher resolutions, convert your movie in an MKV and play that back through PowerDVD. Super simple. This way you get that glorious 3D picture with no sound lag. (I personally used DVDFab first to isolate the Movie and the HD audio track and then converted the file into an .ISO, mounted the file with RedFox's Virtual CloneDrive and then used MakeMKV to create the MKV file...but you can simply use the MakeMKV program, it's a standalone solution, just requires more effort to filter your options.)

I own these Blurays, by the way, I simply find it easier to store them on hard drives and stream them through my home network.
I also notice that the playback is much smoother.


Hope that helps.

One more essential piece that I forgot, you have to manually set 1080p 24 Hz in the PowerDVD 16 3D settings ("click" 3D Icon >More 3D Preferences > Display Device > HDMI 1.4 Enabled 3D TV (1080p 24Hz) after you up the resolution or else it will "auto detect" 720p by default.

Thank you randomgeo for the educational information Technical support:
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Has anyone found a solution to the problem of playing 3D in Cinema mode with PowerDVD15 and a Nvidia GPU?

I have exactly the same problem as described in the OP with an Nvidia GTX 1050Ti. I am new to Nvidia, previously I always used AMD but because of other (H264) problems I have switched but have run into this 3D problem, with AMD 3D was working without problem.

If anyone does have a solution please would you post how you did it and all relavent settings.

BTW I do not regard ripping to .mkv as a solution here, I don't need PowerDVD to play a 3D movie in 3D ripped to .mky or image I can do that with MPC-HC and the latest LAV/Madvr (all freeware) but I would like to be able to play a 3D movie in 3D in Cinema mode from the original BD disk. Joe

Issue still existing after latest (and last) patch of PowerDVD 15. Cyberlink simply doesn't care.

I recently tested with NVidia's Driver 382.05



For me too it's no option to convert everything into mkv file format. So I reverted back to NVidia Driver 353 again and still use the lipsync option of my receiver as a workaround.

Thanks for the update, in fact I just never got 3D working at all with the Nvidia GPU and PDVD 15, (I did not try the old driver). Due to unrelated (PDVD not in use) green screen problems when watching TV with the Nvidia, I have gone back to an AMD GPU so 3D is now working again. Ultimately I would like to use the Nvidia (my more powerfull GPU) again, do you or anyone else know if this issue has been resolved in PowerDVD 17? Joe