Unable to uninstall PhotoDirector3

Anja the Dane

Contributor Location: Denmark (North of Copenhagen) Joined: Mar 03, 2011 15:02 Messages: 347 Offline

Solved by

Dec 07, 2015 05:24

Hi all,

I'm trying to make a cleanup at my PC e.g. remove / uninstall programs I don't need.

But I can't uninstall PhotoDirector3 because the InstallShield Wizard tells the SKRSet.xml file is missing.

file missing

I havn't deleted any files manually - So how do I uninstall the program?

Cheers, Anja PDR 14.0.4207.0 / Windows 10 64-bit / Asus / Intel i7-4790 3.60 GHz / 16GB RAM / NVIDIA GeForce GTX 970 / DirectX 12

PIX

Senior Contributor Joined: Sep 21, 2011 00:02 Messages: 2910 Offline

Dec 07, 2015 05:53

Hello Anja the Dane,

This is a not-uncommon problem I've seen reported with a number of CyberLink products.

Have you tried using a dedicated uninstaller like Revo? or CC Cleaner (which has an uninstaller built in)?

If Revo Uninstaller cannot "see" PhotoDirector3, try using Hunter Mode.

PIX PIX YouTube channel

Anja the Dane

Contributor Location: Denmark (North of Copenhagen) Joined: Mar 03, 2011 15:02 Messages: 347 Offline

Dec 07, 2015 06:27

Hi PIX,

Thanks for your answer.

Haven't had these uninstall problems with my other CL products - especially I have had to uninstall and reinstall PDR several times.

I don't have either Revo or CC Cleaner and I'm afraid if I get and try to use CC cleaner (think one must have very good computer skills to use it) I might do something wrong.

Is Revo also a freeware?
Where to download from whithout also getting some bugs along with it?

Anja PDR 14.0.4207.0 / Windows 10 64-bit / Asus / Intel i7-4790 3.60 GHz / 16GB RAM / NVIDIA GeForce GTX 970 / DirectX 12

Anja the Dane

Contributor Location: Denmark (North of Copenhagen) Joined: Mar 03, 2011 15:02 Messages: 347 Offline

Dec 07, 2015 16:46

Hi again pix,

I installed Revo - and yes it found lots of file to delete but now I'm confued

which one to delete

How to decide which of those to delete?

Som could be conected to PhotoDirector7 ... so? PDR 14.0.4207.0 / Windows 10 64-bit / Asus / Intel i7-4790 3.60 GHz / 16GB RAM / NVIDIA GeForce GTX 970 / DirectX 12

PIX

Senior Contributor Joined: Sep 21, 2011 00:02 Messages: 2910 Offline

Dec 07, 2015 19:28

Anja,

My apologies. I responded in your other thread not realising you'd already installed Revo.

I don't think you'll have too many difficulties if you select all the leftover files found by Revo to delete. Possibly the worst case scenario might be that you have to re-install PhD7.

If you select "none", you system will simply be left with disconnected registry entries.

PIX PIX YouTube channel

Anja the Dane

Contributor Location: Denmark (North of Copenhagen) Joined: Mar 03, 2011 15:02 Messages: 347 Offline

Dec 08, 2015 06:31

OK - thanks PDR 14.0.4207.0 / Windows 10 64-bit / Asus / Intel i7-4790 3.60 GHz / 16GB RAM / NVIDIA GeForce GTX 970 / DirectX 12

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Dec 08, 2015 09:13

Revo's MODERATE mode is the safest !

They may still have the free trial of the Pro version which will uninstall partially installed or uninstalled programs. .
.
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