MP4 files not loading during trial...

brucebinder

Newbie Joined: Oct 31, 2015 12:49 Messages: 13 Offline

Solved by

Oct 31, 2015 13:03

Will purchasing the product enable the loading of MP4 files? I want to be sure before I purchase the product.

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Oct 31, 2015 13:53

Should, but post a small sample (7 sec or so) of your MP4 files and maybe a few users will see if it loads with their purchased product.

Jeff

brucebinder

Newbie Joined: Oct 31, 2015 12:49 Messages: 13 Offline

Oct 31, 2015 13:58

Can anyone with a paid version load the attached MP4?

Filename	WP_20151015_12_51_05_Pro.mp4	Download
Description	7 sec video that will not load in trial
Filesize	8925 Kbytes
Downloaded:	216 time(s)

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Oct 31, 2015 14:17

Loads fine for me in PD14. Video plays fine in timeline, audio plays fine too, I checked both WIN7 and WIN10 platforms. Barring any PC issues on your end it should load fine.

The aspect ratio of this particular clip is 9:16 from this phone vs the more standard 16:9 orientation so you get the pic as attached when one tries to edit this particular clip.

Jeff


Filename	MP4_sample.png	Download
Description
Filesize	420 Kbytes
Downloaded:	29 time(s)

brucebinder

Newbie Joined: Oct 31, 2015 12:49 Messages: 13 Offline

Oct 31, 2015 14:36

Guess I will purchase and see what happens. Thanks for everyone's help.

Neil.F.1955

Senior Contributor Joined: Mar 07, 2012 09:15 Messages: 1303 Offline

Oct 31, 2015 17:24

Hello, brucebinder!

The full version(paid for and activated by CDKey and hookup with Cyberlink website) may be what you need. Sometimes trial versions of software(like Power Director) will behave like the bare-bones "simplified" versions you get with things like capture cards("Turn your old VHS movies into DVDs!" publicity blurb like that used to promote them). You buy them for the advertised purpose and that's about all they really let you do. The editing function is limited and several of the "features" have been disabled for the knock-down version. And with a "trial" version, you'll get "most" of the features but you have this 30-day period of "evaluation" before you either have to punch in the activation key(and go on-line to complete the activation process) or uninstall the programme. That's what I think might've happened here. Because your PD14's in its "trial" mode, you can not yet load MP4 clips. Still, I'm only guessing.

Cheers!

Neil.

This message was edited 1 time. Last update was at Nov 01. 2015 05:49

cdb

Newbie Joined: Aug 05, 2011 16:29 Messages: 19 Offline

Oct 31, 2015 17:50

I tried the trial version yesterday and it wouldn't load my 4K files in mp4 format, so I bought the ultra version and it loads them fine.

Neil.F.1955

Senior Contributor Joined: Mar 07, 2012 09:15 Messages: 1303 Offline

Nov 01, 2015 05:55

Quote: I tried the trial version yesterday and it wouldn't load my 4K files in mp4 format, so I bought the ultra version and it loads them fine.

Hi, cdb!

Your comment summed up nicely what I said in my post.(had to edit my post as where I meant to day "buy" ended up as "but" due to a slip of the finger as the 'Y' and 'T' keys are next to each other on the keyboard..... I'll just blame those pesky little "keyboard gremlins" ha-ha) The edit has corrected the little "oops" and the post reads correctly now.