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Power DVD 15 Ultra will not play certain blu rays or has difficulty playing
michaelmata81 [Avatar]
Newbie Location: calfiornia Joined: Oct 25, 2015 02:20 Messages: 3 Offline
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Hello everyone,I recently purchased Power DVD 15 ultra and so far, i "think" i like it. the blu rays it will play have a massive increase in quality when compared to players like vlc or wmv. My problem is and ill use Jurrassic World as my example, will play fine on my playstation 4. When i am trying to play it in my pc blu ray device [LG WH16NS40] it either tries very long to access the blu ray and the times it can access it, is very slow, will not read with a display error that sometimes pops up about power dvd not being able to play the media type.

On the other hand when it does play, it appears to play like a single trailer from the disc and when the trailer ends it will just continue to play into the darkness with nothing else coming back up. the navigation bar keeps going, will end at 0, it look slike its counting down the length of the trailer, so like it counts down from 5:00 minutes even though the trailer is like 2 minutes long, it doesnt update or shift to the next track, when the slider reachs 0, nothing happens. i dont know if its a problem with the software or drive. it cant be the blu ray disc, it plays fine in my playstation 4 no problems. any ideas guys? i really want this to work
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
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Hi michaelmata81,

Please contact directly our support team for this purpose. We offer a free support both via email and phone.

Support Via Email / Technical Support:

Our support system requires a free registration

In CyberLink Members Zone you can directly enter your question / problem. This system allows us an optimal support for your request. Our support team will send you an email with a link once a response is ready.

Telephone support:

Our team will gladly answer your questions not only regarding problems, but also questions about buying our products. Further information regarding the telephone number and business hours here.

Greetings

Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
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