Iso won't play unless you change audio output ??

chris0079

Newbie Joined: Apr 29, 2015 14:39 Messages: 9 Offline

Solved by

Oct 05, 2015 18:10

Wondered if anyone else has this problem ? A few of my bluray iso's won't load in powerdvd 15 , they start for a sec and then it goes back to start screen . For some reason though if you set the audio to Pcm decode by powerdvd the movie will play just fine , you can even change the audio back to non decode once the movie has started . Very strange . I'm running Windows 10 all latest drivers and update . I also see that powerdvd dosnt detect all 3D movies like it did in Windows 8 . Very buggy now

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Oct 16, 2015 06:27

Hi Chris0079,

Did you contact our Support?

kind regards

Hicham

This message was edited 1 time. Last update was at Oct 16. 2015 06:28

Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

chris0079

Newbie Joined: Apr 29, 2015 14:39 Messages: 9 Offline

Oct 18, 2015 03:18

Hi yes thanks contacted support and after supplying them all information it appears that they are in fact aware of a problem with true hd 5.1 on a number of systems this has apparently be the case since powerdvd12 .they have passed on the details to the development team , but I'm
not holding my breath . I infact converted the tru hd to Dts and the problem was solved

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Oct 20, 2015 07:04

Hi Chris0079,

It's nice the read that your problem has been solved.

Have a nice day!
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

chris0079

Newbie Joined: Apr 29, 2015 14:39 Messages: 9 Offline

Oct 20, 2015 07:13

Only solved, by removing true hd audio from the bluray . Not really a great solution is it . Updating your software to play true hd would infact be much more preferable!!!!!