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No updates for the Director Suite Live
moisesmcardona [Avatar]
Senior Member Joined: Oct 23, 2012 11:48 Messages: 167 Offline
[Post New] Sep 15, 2015 06:43
Hi everyone,

Today I woke up to find out that PowerDirector 14 was launched along with the Director Suite. However, there are no updates available in the Director Suite Live which I'm currently subscribed and recently renewed a few days ago, so I'm stuck with PD13 along with the old versions of the Director Suite. How long do I have to wait to get the new versions in the Application Manager of the Director Suite Live?
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Main Machine: Jetway NF9G-QM77, Intel i7-3610QM, Nvidia Geforce GTX 1060 3GB, 128gb SSD, Windows 10 Pro
Secondary Machine: Lenovo Y510p, Intel i7-4700MQ 2.4Ghz, 2x nVidia GT750M, 500GB SSHD, Windows 10 Education
visit http://moisescardona.video
Shrop777 [Avatar]
Newbie Joined: Jun 03, 2013 12:10 Messages: 7 Offline
[Post New] Sep 15, 2015 09:42
I am experienceing the same issue. When I did the subscription I was under the impression we would be getting the latest updates first. I see no option to upgrade from 13 to 14.
Shrop777 [Avatar]
Newbie Joined: Jun 03, 2013 12:10 Messages: 7 Offline
[Post New] Sep 15, 2015 09:43
If you find out, please let me know. thank you!
moisesmcardona [Avatar]
Senior Member Joined: Oct 23, 2012 11:48 Messages: 167 Offline
[Post New] Sep 15, 2015 10:27
I wrote to technical and customer support regarding this. I even went to uninstalling my current version and trying installing it again but it downloaded PD13 Main Machine: Jetway NF9G-QM77, Intel i7-3610QM, Nvidia Geforce GTX 1060 3GB, 128gb SSD, Windows 10 Pro
Secondary Machine: Lenovo Y510p, Intel i7-4700MQ 2.4Ghz, 2x nVidia GT750M, 500GB SSHD, Windows 10 Education
visit http://moisescardona.video
Shrop777 [Avatar]
Newbie Joined: Jun 03, 2013 12:10 Messages: 7 Offline
[Post New] Sep 15, 2015 10:31
Same here. Hopefully it's resolved soon :/
moisesmcardona [Avatar]
Senior Member Joined: Oct 23, 2012 11:48 Messages: 167 Offline
[Post New] Sep 15, 2015 13:33
Still no reply and not able to download the PowerDirector 14 Main Machine: Jetway NF9G-QM77, Intel i7-3610QM, Nvidia Geforce GTX 1060 3GB, 128gb SSD, Windows 10 Pro
Secondary Machine: Lenovo Y510p, Intel i7-4700MQ 2.4Ghz, 2x nVidia GT750M, 500GB SSHD, Windows 10 Education
visit http://moisescardona.video
Shrop777 [Avatar]
Newbie Joined: Jun 03, 2013 12:10 Messages: 7 Offline
[Post New] Sep 15, 2015 13:36
Same... Might be time to get a refund.. Glad I subbed close to the release cycle... lol.
moisesmcardona [Avatar]
Senior Member Joined: Oct 23, 2012 11:48 Messages: 167 Offline
[Post New] Sep 15, 2015 13:40
I hope it doesn't get released a few days later. What I don't like about the Director Suite Live is that usually updates are released days later or sometimes weeks after the official patch release, so I just hope I don't have to wait some days to get all the Director Suite 4. Main Machine: Jetway NF9G-QM77, Intel i7-3610QM, Nvidia Geforce GTX 1060 3GB, 128gb SSD, Windows 10 Pro
Secondary Machine: Lenovo Y510p, Intel i7-4700MQ 2.4Ghz, 2x nVidia GT750M, 500GB SSHD, Windows 10 Education
visit http://moisescardona.video
Shrop777 [Avatar]
Newbie Joined: Jun 03, 2013 12:10 Messages: 7 Offline
[Post New] Sep 15, 2015 13:42
I hear ya, I completely agree.
Elfgren [Avatar]
Newbie Joined: Oct 17, 2012 10:59 Messages: 14 Offline
[Post New] Sep 15, 2015 17:09
I am also waiting...

Very frustrating when you just paid the subscription money for one year and not getting the update...
Mitchell [Avatar]
Newbie Joined: Jun 22, 2011 20:40 Messages: 1 Offline
[Post New] Sep 15, 2015 17:36
yeah i am still waiting hope it is soon been trying the demo of power director but want the full version
moisesmcardona [Avatar]
Senior Member Joined: Oct 23, 2012 11:48 Messages: 167 Offline
[Post New] Sep 15, 2015 19:33
Well, CyberLink support misunderstood my claim that Director Suite Live is downloading the Director Suite 3 apps instead of Director Suite 4 apps, or maybe it was my fault at explaining the issue, I don't know, but I wrote back to them. Here is their answer:

Hi, today with the launch of Director Suite 4 I find out that there are no updates to upgrade my current Director Suite 3 to Director Suite 4. I am subscribed to Director Suite Live. Thanks

Attachments: NoPD141.png, NoPD142.png

Customer Support Response
2015/09/15 16:22

Dear Moises,Thank you for contacting CyberLink Technical Support.I understand your concern, that you want to upgrade your software i.e. Director Suite Live to Director Suite 4.Regarding your concern, I would like to inform you that there is no option to upgrade your software Director Suite Live to Director Suite 4.So you can't upgrade Director Suite Live into DirectorSuite 4.Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries:https://membership.cyberlink.com/support/service/technical-support.do

Thanks and Regards,
(staff name here cleared for privacy)


My follow up:
I think you misunderstood. What I meant is that with the Director Suite Live, it should already have PowerDirector 14 included, but it is downloading PowerDirector 13, not the 14. Same with the other apps. This is a problem at your end. What I mean is that the Director Suite Live which downloaded the Director Suite 3 previously should now have all the Director Suite 4 apps available to update, but it doesn't.
Main Machine: Jetway NF9G-QM77, Intel i7-3610QM, Nvidia Geforce GTX 1060 3GB, 128gb SSD, Windows 10 Pro
Secondary Machine: Lenovo Y510p, Intel i7-4700MQ 2.4Ghz, 2x nVidia GT750M, 500GB SSHD, Windows 10 Education
visit http://moisescardona.video
Shrop777 [Avatar]
Newbie Joined: Jun 03, 2013 12:10 Messages: 7 Offline
[Post New] Sep 15, 2015 20:20
I'm asking for a refund.
CLD [Avatar]
Senior Contributor Joined: Mar 23, 2007 02:05 Messages: 925 Offline
[Post New] Sep 15, 2015 21:13
Hello,

Please try again to go into CyberLink Application Manager. Director Suite 4 and PowerDirector 14 should be there now.

Regards,

David
JeanBernard
Newbie Location: Belgique Joined: Sep 01, 2012 04:01 Messages: 20 Offline
[Post New] Sep 16, 2015 08:40
Bonjour,

No worries, it's installed on my machine



Pas de soucis, c'est installer sur ma machine
moisesmcardona [Avatar]
Senior Member Joined: Oct 23, 2012 11:48 Messages: 167 Offline
[Post New] Sep 16, 2015 08:55
Same here, I managed to install it Main Machine: Jetway NF9G-QM77, Intel i7-3610QM, Nvidia Geforce GTX 1060 3GB, 128gb SSD, Windows 10 Pro
Secondary Machine: Lenovo Y510p, Intel i7-4700MQ 2.4Ghz, 2x nVidia GT750M, 500GB SSHD, Windows 10 Education
visit http://moisescardona.video
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