Hi Louise

Are you saying that the file is visible in Windows explorer, but not visible when you try to open it in PD? If that is the case, in Windows, if you click on the yellow folder and open it. What are the properties of the file inside? Right click on the file and "view properties?

Sorry if I have mis-understood your post. Panny TM10, GH2, GH4,

There also is the possibility if the LIBRARY DROPDOWN MENU is set to anything other ALL MEDIA or VIDEO, the explorer won't see any type of video media. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Are you saying that the file is visible in Windows explorer, but not visible when you try to open it in PD?

Yes

if you click on the yellow folder and open it. What are the properties of the file inside?

Mpeg

There also is the possibility if the LIBRARY DROPDOWN MENU is set to anything other ALL MEDIA or VIDEO, the explorer won't see any type of video media.

When I connected the video camera to my tower the drop down menu didn't give me an option to transfer to Cyberlink power Director, only photo Director, so I chose the windows option. How do I correct this please? All women can do great things.

Hi Louise

Just to clarify

The film to which you refer is from your video camera?

With your camera connected to your PC and if you open Windows Explorer, do you see the camera as a drive?

If you do see the camera as a drive, go into PowerDirector and in the Media Room click on the IMPORT MEDIA button, browse for the camera drive and find your file. Is it still missing? Panny TM10, GH2, GH4,

The film to which you refer is from your video camera?

Yes

I didn't open windows explorer, a menu appeared when I connected the camera lead to the tower.

The stupid (sorry) program doesn't seem to be working at all now since I tried adding transitions. It just sticks and has gone all sluggish also there is a horrible noise that somes out the speakers. I am seriously thinking of giving up and moving onto some Sony software. It's a shame as I like this software but it simply just isn't working for me at all.

I have never known a software crammed full of so many problems it's unbelievable! I'm sorry to be rude but unless Cyberlink sorts it out then I'll have no choice but to go.

I need a reliable programme that works and this just doesn't seem to be up to the job. All women can do great things.

What make/model is the camera?
HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Sony HDR-CX115E All women can do great things.

Barry has asked you about your camera, tell us also what version and build in PD you have.

This doesn't sound like a PD problem, we will get there, Louise.

In the meantime, when the dropdown menu appears, X out of it and go into PD and try to import again Panny TM10, GH2, GH4,

According to the camera manual it has a memory card. What happens if you load this in your PC? Do you have a card slot on the PC? Panny TM10, GH2, GH4,

I don't have a card slot on my tower, I have a card reader but I can't see how that makes a difference. I am basically stuck with software that doesn't work.

Also can you tell me what rendering means?

I click on it to play film and that comes up with a green line going across. Seemed ok until I started to add the transitions like fade etc. Does that mean it's corrupted before I've even started? All women can do great things.

If you use your SD card to transfer your files, I am pretty sure they will be there.

The SD card will show as a drive in Windows explorer which you will be able to find when browsing for media in PD13.

You need to try what we suggest. You are NOT stuck with duff software
Panny TM10, GH2, GH4,