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Cannot Use Newly-Purchased PWD13 Ultra with Windows 10
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For years of error-free video editing using PowerDirector 9 in my Win7 environement, I decided to update to Win10. I then found out that my beloved version 9 was incompatible with Win10, so I purchased PowerDirector 13 and installed it and the lone update to same. When I tried to process version 9 projects on the new system, I ran into problems. I tried numberous existing projects and found NONE worked on the new system. Trying to isolate the source of the problem, I created new projects using only legacy video files (.avi), thereby eliminating errors due to menu font changes, etc. These also failed early in the file creation process, so I didn't even get to the DVD burning state. I continuted my investigation by capturing selected files again from my camcorder again, but these yielded the same results (failure/errors early in the process). I next tried to Produce a file from several of these .avi files, but these again resulted in the same kind of failures. To eliminate the possibility of software conflicts, I took the time and laborious effort to do a clean install of Win10 on a formatted HD and then doing a clean install of PowerDirector 13 and it's update. I was surprised to see that all of my test video files failed in both the Produce and Create Disk (create ISO and file) steps. I considered perhaps a system issue, but, again, it's the same hardware platform I've been using successfully with Win7 and PWDR13 since I built it 6 months ago. It's got plenty of RAM (16G), a stable MoBo (Asus Z97M Plus), and a fast processor (4G Intel i7). I doubt hardware is the problem. My tentative conclusion is that there is an enherent incompatibility between .avi file processing in a Win10/PWDR13 environment. I contacted web-Tech Support and set up folder CS001392828 on their FTP site, and created 5 subfolders, each containing debug data for Test Cases 1-5. This debug data contains the test case PWDR13 project file, a screenshot of the failure screen, a detailed problem txt file (generated by PWDR13), and the subject video files. Again, these were simple test cases with no special effects, transitions, or menus. As yet I haven't heard back concerning investigation of these test cases.

I'd like to hear other PowerDirector users that are running it on a Win10 platform to see if they're having similar problems. As a retired Computer Scientist, I'm troubled that I'm having so many problems running legacy project files on Win10, and will be relieved when a resolution is determined.
Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
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Hi Rickblaine,
Thank you for the additional information on your issue. If you have the time, please make an avi (5 seconds long) available for editors to check out.
Select Post Reply/Attachments.
I wondered if this was a codec issue after you mentioned the avi. Use MediaInfo and you'll see the codec info. Part J in the guide: http://forum.cyberlink.com/forum/posts/list/40225.page

I have passed on the CS ticket ID to CL Head Office..
Dafydd
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Thanks for the suggestion, but it appears MediaInfo - the version in the link you provide in Part J - appears to not work in Windows 10. When I double click on the exe file, it comes up for an instant and than disappears. I can trim an .avi file to 5 seconds. Where do you want me to put it?
Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
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Hi rickblaine,

Select Post Reply/Attachments.

I'll check MediaInfo out later. The version I use runs fine on W10.

Please see the PM I have sent you.

Dafydd
GLORIA [Avatar]
Newbie Joined: Aug 07, 2015 15:46 Messages: 1 Offline
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Hi I am also having trouble with PWD 13. I purchased the Director's Suite Live subscription and have tried to contact them on the issue three times with no response as of yet. Is there an upgraded software for PWD Suite 3, the Live Subscription. It is not working with Windows 10. I would appreciate any feedback to assist me this issue.

Thanks!!!
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I'm at my wits end with using PWDR13 on my Win10 machine. Reading someone's forum comment regarding the need to update my Intel HD Graphics 4600 driver, my hopes were up, as the version cited was not the Win10 version I downloaded from the Asus site a few days. I was confident that the new driver would solve all my problems, and for a brief moment, I thought it did. Although I could not create a file or ISO image for my test case projects every time (About 75% of the time did I not get the dreaded error message), I soon found that the ISO images and output files did NOT generate good DVDS. Instead, the root menu and the first chapter recorded fine, but the other chapters were absent. I think an indication of this was the progress bar jump from about 60% to 100% complete in an instant, with no error message. So, in summary, I'm trading one problem in for several. I began to construct test cases again to ascertain the scope of the problem, beginning by building a new project with the same video files. In doing so I made the following bewildering observations: When I imported the existing .AVI file (captured from my Sony Camcorder with my PWDR9), I got the following popup warning message: "Selected file contains no RichVideo information to display scene information. Do you want to generate it now? It may take a few minutes to detect the scenes of the video". I clicked 'yes' and it took only a second or two to see the .avi files on my timeline. The other think I found strange was that there was no 'Date/Time' icon like there had been on the files when I was using PWDR9 on my Win7 system. I'm not sure how these 'clues' relate to the source of my headaches. Lastly, when I successfully generated an ISO file and burned it to DVD, I found that this 'virgin' test case (with legacy .avi files), showed the menu and played the first chapter only, the others non-existent. In summary I'm pretty bummed out with PowerDirector 13. It may not specifically the design of that software that's making my life miserable, but I can't help notice that my over-100 legacy applications are functioning flawlessly. As I said, I'm pretty bummed out. Can anyone suggest a course of action from here? I'm not even sure how to bring up this problem to Tech Support, when they haven't been much help to date. Regards, Paul
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