PD 13 is suddenly terrible laggy

Gabriel95

Newbie Joined: Jul 24, 2015 10:31 Messages: 6 Offline

Solved by

Jul 24, 2015 10:38

Hi there.

My PD 13 is suddenly very laggy, even tough I use clips from the same camera, haven't changed the settings or anything! The main problem is that the video preview is extremely slow and laggy, even after I set it to the lowest quality! I tried reboot the program and the computer but nothing seems to work! Getting kinda desperate here

My specs:

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r9.150322-1500)

System Manufacturer: Hewlett-Packard

System Model: HP ENVY 15 Notebook

PC BIOS: F.62

Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz

Memory: 16384MB RAM

Available OS Memory: 16316MB RAM

Page File: 2780MB used, 15967MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11DX

Setup Parameters: Not found User

DPI Setting: Using System DPI

System DPI Setting: 120 DPI (125 percent)

DWM DPI Scaling: UnKnown

DxDiag Version: 6.03.9600.17415 64bit Unicode

The Shadowman

Senior Contributor Location: UK Joined: Dec 15, 2014 13:06 Messages: 1831 Offline

Jul 24, 2015 10:59

Have you tried deleting all the temp files on your machine. Plus, if you have been using "shadow files" with PD13 try deleting them too. Panny TM10, GH2, GH4,

Gabriel95

Newbie Joined: Jul 24, 2015 10:31 Messages: 6 Offline

Jul 24, 2015 11:02

Yes, I've deleted all temp files...
Well, I am using shadow files, but how do I delete them?

The Shadowman

Senior Contributor Location: UK Joined: Dec 15, 2014 13:06 Messages: 1831 Offline

Jul 24, 2015 11:12

On my system it's:

c:\users\name\mydocuments\cyberlink\powerdirector\13.0\shadoweditfiles.

If you have a lot of files there, it could be part of your problem. With a machine of your spec, do you really need to use them?
Panny TM10, GH2, GH4,

Gabriel95

Newbie Joined: Jul 24, 2015 10:31 Messages: 6 Offline

Jul 24, 2015 11:20

I just deleted them, but the problem still remains :/

The Shadowman

Senior Contributor Location: UK Joined: Dec 15, 2014 13:06 Messages: 1831 Offline

Jul 24, 2015 11:30

Try switching shadow files off and see if that makes any difference Panny TM10, GH2, GH4,

Gabriel95

Newbie Joined: Jul 24, 2015 10:31 Messages: 6 Offline

Jul 24, 2015 12:16

Yeah, tried. Still the same...

Fenman

Senior Contributor Location: Cambridge, UK Joined: Nov 24, 2011 04:44 Messages: 731 Offline

Jul 24, 2015 14:25

Could the graphics driver have got automatically updated recently? Often when problems appear out of the blue it can be traced to silent auto-updates of system components. You could try doing a system restore to a time before this started happening and see if that helps. If it does I'd recommend you change all updating to "notify" so you know what's going on and can pinpoint any future problems. Ok, it can be a bit of a bind getting update notifications but I reckon it's worth it to keep the system stable. Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Jul 27, 2015 05:00

Hi Gabriel95 ,
Six additional snippets of info will help members here help you. Please provide.
1. A full diagnostic.
2. Build version?
3. A screenshot of your project insitu.
4. Where is the source material located - which drive?
5. MediaInfo on the video you're editing.
6. What is the setting for your Preview player?
See guides, Part A, B, E, F and J.
http://forum.cyberlink.com/forum/posts/list/40225.page
Dafydd

jcardana

Senior Contributor Location: USA-NM Joined: Aug 04, 2014 10:11 Messages: 650 Offline

Jul 27, 2015 12:01