PowerDvD 7.3 Stopped paying Blur-Ray and HD-DVD titles

Peter

Newbie Joined: Nov 10, 2008 21:26 Messages: 1 Offline

Solved by

Nov 10, 2008 21:53

really hope someone has a solution, as I'm out of ideas. I sent this email to Cyberlink as well, but am awaiting a reply still..

My computer specs are:
I'm running Vista64 Ultimate
Intel e8400
Gigabyte GA-X38-DQ6
8GB Corsair dominator 8500 DDR2 Ram
LG GGC-H20L SuperMulti-Blu BD/HD/DVD/CD drive

Problem 1 I encountered yesterday for the first time:

A disc with unsupported format in drive A:

I tried watching a Blu-ray movie and this is the error I get from PowerDVD. I tried a HD-DVD movie, same error. I proceeded to uninstall Powerdvd, re-boot, re-install, reboot and tried to play again... same error... I tried a registry roll-back (3 different ones from previous weeks) ... Same error... I applied the latest patch from cyberlink.. No dice... I uninstalled the LG drive, re-booted, re-installed... Same error...

I tried opening in WMP, and it just gives me the unsupported file type error.. I tried opening both discs again in Windows Media Center, and I get the No-decoder installed error, yet powerdvd is installed...

I'm stumped... Everything worked before, no hardware changes, no windows updates, no software changes.

Problem 2 is that if I open Power2Go burning software which used to work as well, it tells me that there is no burner in my system..

I tried running sfc /scannow and it didn't report any errors either.

Kincaid

Newbie Joined: Sep 13, 2008 12:39 Messages: 15 Offline

Nov 10, 2008 22:01

I have the retail version of 7.3 Ultra and had no issues with the 7.3.4617 update. It plays my HD-DVDs and BluRay discs perfectly from my LG GGC-H20L drive.

You say you have the OEM version of PowerDVD 7.3 and I'm assuming you are referring to the 4617 update. You aren't the first person I've heard that has experienced this problem with this latest OEM update. At this point I have to believe that it's a bug with that OEM update that they released.

This message was edited 1 time. Last update was at Nov 10. 2008 22:01

Daisuke

Contributor Joined: Oct 03, 2006 06:25 Messages: 354 Offline

Nov 13, 2008 03:40

Drive A/B are reserved for Floppy.
Probably there are some wrong of CL software to detect the DVD burner drive if you set your drive into letter A or B.
You can change the drive letter to other free ones.

Richard

Newbie Joined: Nov 30, 2008 14:01 Messages: 1 Offline

Nov 30, 2008 14:45

My PowerDVD Ultra 7.3 OEM just stopped working as well. It says I need to update a critical component or some movies may not play correctly. I select OK and it sends me to Cyberlink's site to download. I download the 102MB file and when I run it, it says the file may be corrupt.

Cyberlink support said check for firmware updates for my drive and updates for Directx 10. Of course, both of these items are up to date. They also gave lengthy instructions on how to remove and reinstall. Haven't done this yet.

It pisses me off because no movies play now, Blu-Ray or HD-DVD.

I am running Vista Ultimate.