YouCam 7 splitter not working

jerrys

Senior Contributor Location: New Britain, CT, USA (between New York and Boston) Joined: Feb 10, 2010 21:36 Messages: 1038 Offline

Solved by

Jul 10, 2015 16:53

This problem started over a year ago with YouCam 6. It was never resolved. I did work with CyberLink support, but they never promised a fix date.

I was hoping that YouCam 7 would work, but it doesn't.

If YouCam is running, AMCAP and Windows Live MovieMaker cannot use the YouCam 7 splitter. They don't give a lot of information.

If YouCam is running, AMCAP and Windows Live MovieMaker cannot use my webcam. That's the way it's supposed to work.

If YouCam is not running, AMCAP and Windows Live MovieMaker can use my webcam. Again, that's the way it's supposed to work.

I submitted a ticket right away.

I have a limited amount of time to return this software. If CyberLink can't get this fixed quickly, I'm going to get a refund. Jerry Schwartz

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Jul 13, 2015 05:22

Hi Jerrys

Our support team has contacted you via E-mail. Please check your mailbox.

Kind regards

-CL Team-
Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

jerrys

Senior Contributor Location: New Britain, CT, USA (between New York and Boston) Joined: Feb 10, 2010 21:36 Messages: 1038 Offline

Aug 08, 2015 17:01

I spent a long time letting CL's support team fiddle with my computer, on two separate occasions. They hit a dead end, so I uninstalled and "returned" the product for a credit.

I upgraded to Win10 yesterday. Just on a whim, I decided to give YouTube another try. Since I still had the YouTube 7 download on a backup, I re-installed it.

It works perfectly.

The Win10 upgrade fixed the problem. I don't think anyone will ever know why.

I purchased YouTube again, and I'm quite happy. Jerry Schwartz

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Aug 24, 2015 07:03

Hi Jerry,

You mean YouCam7

I am very pleased to hear that.

Become Facebook Fan

Best regards

-Cyberlink-Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp