Announcement: Our new CyberLink Feedback Forum has arrived! Please transfer to our new forum to provide your feedback or to start a new discussion. The content on this CyberLink Community forum is now read only, but will continue to be available as a user resource. Thanks!
CyberLink Community Forum
where the experts meet | Advanced Search >
Forum Index » PowerDVD (previous versions)
  • Recent Topics
  • |
  • Register
  • |
  • Login
[Solved] - Pixelation on Blu-Ray playback with PowerDVD 15 Ultra
Anthony1111 [Avatar]
Newbie Joined: Jun 01, 2015 15:12 Messages: 9 Offline
[Post New] Jun 01, 2015 15:26
Hi all, hope you can help! I've been really looking forward to watching this Blu-Ray title.

The detailed issue description:

Regular multi-coloured blocky pixelation distorting large portions of the screen on standard Blu-Ray playback (not a 3D Blu-Ray). Sometimes frames are dropped too.

The title is ‘12 Monkeys’ (TV Series) Season One. Region of the Blu-Ray is United Kingdom's region.

I tried all 3 discs of the title and then a second copy of the title and they all had the same problem.

I have used PC-Doctor software to self-test and Blu-ray test the optical drive and all tests were passed.

So I am sure that my discs are not faulty and that the Blu-Ray data is getting to the OS intact.

Softare/System details:

PowerDVD full Version 15.0.1510.58

PowerDVD Trial Version? No.

PowerDVD SR Number: DVD150204-01

PowerDVD TR Number: TR150311-001

Operating System Windows 8.1 Pro (64-Bit Version)

Do you use administrator or restricted user account? Administrator account.

Is your PowerDVD a Retail product or bundles with HW? Retail Product.

Used ODD drive HL-DT-ST DVDRWBD CH20N Firmware version A201

Used Display(s) Dell ST2320L with HDCP Native Full HD resolution.

What kind of display connection: HDMI

What Display refresh rate do you use while Playback 60Hz

Are you using single or dual monitor environment: Single monitor.

What kind of Antivirus SW are you using – Windows Defender as supplied with Windows 8.1 Pro.

Do you use virtual ODD (e.g Daemon Tools) No.

Do you use Hardware acceleration/Software Decoding or TrueTheater Effects? TrueTheater Effects.

I have attached the BD & 3D Advisor output and also the dxdiag output.
 Filename
DxDiag.txt
[Disk]
 Description
 Filesize
59 Kbytes
 Downloaded:
297 time(s)
 Filename
DEBUG_CLDetect_36PT02JW7_2015_05_29_17_44_51.zip
[Disk]
 Description
 Filesize
2 Kbytes
 Downloaded:
292 time(s)

This message was edited 1 time. Last update was at Sep 02. 2015 19:29

Best regards,
Anthony.
Anthony1111 [Avatar]
Newbie Joined: Jun 01, 2015 15:12 Messages: 9 Offline
[Post New] Jul 09, 2015 10:15
Update:

Updated to build 1804 - same problem.

Tried another couple of titles 'Interstellar' and 'Ex Machina' and they work perfectly with PowerDVD! Awesome quality.

Bought a third copy of 12 Monkeys TV Series doesn't work.

Bought another manufacturer's Blu-Ray player and didn't work for 12 Monkeys either.

Does this mean 3 different copies of 12 Monkeys TV Series are all faulty? So, did an internet search and couldn't see anyone else having the same problem with this title.

An X-File
Best regards,
Anthony.
Anthony1111 [Avatar]
Newbie Joined: Jun 01, 2015 15:12 Messages: 9 Offline
[Post New] Sep 02, 2015 19:28
Resolved:
Bought a good quality USB 2.0 Blu-Ray drive and 12 Monkeys TV Series plays back perfectly. Noting the PowerDVD audio enhancements give a truly cinematic feel. Happy customer here Best regards,
Anthony.
Powered by JForum 2.1.8 © JForum Team