Did you shut off the shadow files? .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

I never have shadow files enabled since the PC handles HD/4K great. The issue is with the timeline. I must point that the clips are intact, meaning no effects have been applied to them. I am running the Director Suite Live and it is up to date as well. Main Machine: Jetway NF9G-QM77, Intel i7-3610QM, Nvidia Geforce GTX 1060 3GB, 128gb SSD, Windows 10 Pro
Secondary Machine: Lenovo Y510p, Intel i7-4700MQ 2.4Ghz, 2x nVidia GT750M, 500GB SSHD, Windows 10 Education
visit http://moisescardona.video

I enabled Shadow Files to see if I can get an improvement in the editing process but the file generation is very slow as well. CPU usage is under 15% for the PDHanumanSvr which I believe is the process that encodes the files to make the shadow version. I still think this slowness is a PowerDirector issue since I even can produce 200Mbit/s 4K AVCHD and XAVC files and they play back flawlessly. Main Machine: Jetway NF9G-QM77, Intel i7-3610QM, Nvidia Geforce GTX 1060 3GB, 128gb SSD, Windows 10 Pro
Secondary Machine: Lenovo Y510p, Intel i7-4700MQ 2.4Ghz, 2x nVidia GT750M, 500GB SSHD, Windows 10 Education
visit http://moisescardona.video

Ányone can help? Main Machine: Jetway NF9G-QM77, Intel i7-3610QM, Nvidia Geforce GTX 1060 3GB, 128gb SSD, Windows 10 Pro
Secondary Machine: Lenovo Y510p, Intel i7-4700MQ 2.4Ghz, 2x nVidia GT750M, 500GB SSHD, Windows 10 Education
visit http://moisescardona.video

Hi moisesmcardona,
If you could add to the thread:
1. Full diagnostic,
2. A video sample 5 seconds long
I think that covers the situation.... however
Dafydd

PS: If you're continuing to have problems with the new camera etc, please send it for additional testing in the mail to the address below. The testing program takes about a year and then we'll pass it back with a report.
Video Editing Testing Bureau
24, Designer Pass
EverWilling
PIP10

Hi,

I attach the requested files here. Main Machine: Jetway NF9G-QM77, Intel i7-3610QM, Nvidia Geforce GTX 1060 3GB, 128gb SSD, Windows 10 Pro
Secondary Machine: Lenovo Y510p, Intel i7-4700MQ 2.4Ghz, 2x nVidia GT750M, 500GB SSHD, Windows 10 Education
visit http://moisescardona.video

I didn't think that Power Director 13 or any other version was compatible with Windows 10 Technical Review (just past beta).

Why didn't you think that that was important?

I put the video into the timeline and the best quality preview was fast as expected. They are listed as mp4 video as expected. They are sharp!

I played the video on my new 27 inch monitor set for 2560 by 1440. Just for interest, what do you plan to do with the videos? Are you planniing to convert them to a lower resolution or ???. Your monitor is lower resolution than mine. Why record at that high resolution if you are not going to be able to use it? .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Hi, The reason why I record at 4K is to be future proof. I may get a new monitor soon. As for the Windows 10 Technical Preview, I don't think that is an important factor as it works are great as Windows 8. Also, in Windows 8 I had issues with working with Samsung 4K files as well. I can edit 1080p videos fine. Just wondering, what video card did you use to preview the files? Also, with just 5 seconds the preview can't be tested. At least the file must be 1 minute long to see the timeline slowness/skipping thing. I can upload one of those files to test the performance if it is requested. What's weird is that this happens with both the integrated Intel HD Graphics 4600 and the Nvidia GT750M. My laptop is the Lenovo Y510p. In this laptop I can either use the Intel graphics only, have the discrete graphics enabled along with the HD graphics, or only use Nvidia disabling the Intel graphics when both Nvidia cards are installed. In all of these methods, preview is slow as well. Main Machine: Jetway NF9G-QM77, Intel i7-3610QM, Nvidia Geforce GTX 1060 3GB, 128gb SSD, Windows 10 Pro
Secondary Machine: Lenovo Y510p, Intel i7-4700MQ 2.4Ghz, 2x nVidia GT750M, 500GB SSHD, Windows 10 Education
visit http://moisescardona.video

It appears at first glance that W10 Technical Preview is an important factor.

Are you saying you had the same issues with high definition files using W8 (or 8.1)?

GTX 760

Before you try to upload a longer video (to a file sharing site), let's see if anyone else downloads the videos you posted and has issues with them.

Note the only way I could slow down the preview was to put every available effect onto the clips. Then I got the hands, skips, etc> I don't believe that is a fair test. .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

With 1080p videos from my Canon Vixia HF21 I didn't had issues. However, with the Samsung Note 3 which records 4K as well, it gave me the problem in Windows 8. After Windows 10 technical preview got released everything was fine except for the 4k files. I will say that I checked other video editing products and after testing they can play and edit the files fine in their timelines, but not PowerDirector, and honestly I don't like the other video editors. I still have the original Windows 8 Hard disk that the computer came with so I'll check and post later to check if this is actually a Windows 10, PowerDirector, or if it's my system hardware.

EDIT: Tested with the Windows 8 installation, still the videos lags in the timeline. Main Machine: Jetway NF9G-QM77, Intel i7-3610QM, Nvidia Geforce GTX 1060 3GB, 128gb SSD, Windows 10 Pro
Secondary Machine: Lenovo Y510p, Intel i7-4700MQ 2.4Ghz, 2x nVidia GT750M, 500GB SSHD, Windows 10 Education
visit http://moisescardona.video

Hi, moisesmcardona,

My Cam is a Sony AX100. My videos are 4K/ XAVC, but 60 mb/s. And I have no issue with preview when the clip is on the timeline.

I downloaded your C0041 clip and tested it. It's a 4K/XAVC, 100 Mb/s.

I put it on the timeline, and the preview is fine. But i's a very short clip, and I don't know if that's significant.

My card: Nvidia GTX 960. Jean-Paul

i7-4770K 3.50 GHz, Nvidia GTX 960 2 Go, SSD 500 Go, RAM 32 Go
Win 10 64 bits, DirectorSuite 365

I took another look at the dxdiag file you uploaded.

Along with the computer and operating system, it tells us a lot about other parts of your computer.

It looks like you have a lot of stuff on your system drive. When was the last time you removed trial programs and programs you no longer use (Revo Uninstaller). When was the last time you defragged that drive. It doesn't look like a SSD.

You have your laptop running in "Quality" mode. For video editing, you should be in performance mode. Look up the differences.

There are a lot of issues listed at the bottom og the dxdiag file. I look like you had some issues with Windows installation. You have some messages relating to memory leaks. Read this: http://answers.microsoft.com/en-us/windows/forum/windows_7-gaming/fault-bucket-2872223649-type-5-event-name/e1f53ab3-d868-40e2-a74a-eabfd5cafeac
It talks about game playing but that should also apply to video editing.

There are other errors listed. You should research them and correct them.

If I were you, which I'm not and since I don;t know how many programs and other resources on your system drive, I would strongly suggest a format of the hard drive. Remember you will be starting from scratch and have to reload all the programs. Move everything you want to keep to that almost empty hard drive and/ot do a full backup of all the files, etc. .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

My editing is in 4K 60Mb (AX100) and produce in 4K as well. The problem is the slow, no very very slow generation of the shadow files. Here too the generation takes place at 15% PC load.

Once they are generated, sometimes over night, then there are no issues, since editing is at SD level.

Several members have mentioned this, one indicated that this has been a problem for years, including previous PD versions.

Some members down convert 4K in an external converter to SD, then import into PD as a video folder into PD and edit.
When it is time to produce the final output, the SD file is replaced by the 4K material in an identically named folder.

Shadow file generation must be turned off.



This speeds up the shadow file generation 10X to 20X times.

A bit cumbersome, but it works fine.







BHAJJE, I remember you from P* ?

Eugene 73s, WA6JZN ex DL9GC
CYBERLINK PLEASE ADD UHD BLU RAY BURNING SOFTWARE
PD14,
Win10,64bit.CPU i7 6700,16GB ,C= 480 GB SSD ,GPU GTX1060 6GB 1 fan. Plus 3 int, 4 ext HDD's for video etc.LG WH16NS40 reads UHD.
4K 24" ViewSonic monitor.Camera Sony FDR-A

Quote: My editing is in 4K 60Mb (AX100) and produce in 4K as well. The problem is the slow, no very very slow generation of the shadow files. Here too the generation takes place at 15% PC load.

Once they are generated, sometimes over night, then there are no issues, since editing is at SD level.

Several members have mentioned this, one indicated that this has been a problem for years, including previous PD versions.

Some members down convert 4K in an external converter to SD, then import into PD as a video folder into PD and edit.
When it is time to produce the final output, the SD file is replaced by the 4K file with an identically named folder. Shadow file generation must be turned off.

This speeds up the shadow file generation 10X to 20X times.

A bit cumbersome, but it works fine.

Eugene

73s, WA6JZN ex DL9GC
CYBERLINK PLEASE ADD UHD BLU RAY BURNING SOFTWARE
PD14,
Win10,64bit.CPU i7 6700,16GB ,C= 480 GB SSD ,GPU GTX1060 6GB 1 fan. Plus 3 int, 4 ext HDD's for video etc.LG WH16NS40 reads UHD.
4K 24" ViewSonic monitor.Camera Sony FDR-A

I noticed with GPU-Z that the GPU both Intel HD Graphics 4600 and Nvidia GT750M are not used for decoding even when both options to use the GPU in the settings are checked, however, playing back the video in the media browser does use the GPU Main Machine: Jetway NF9G-QM77, Intel i7-3610QM, Nvidia Geforce GTX 1060 3GB, 128gb SSD, Windows 10 Pro
Secondary Machine: Lenovo Y510p, Intel i7-4700MQ 2.4Ghz, 2x nVidia GT750M, 500GB SSHD, Windows 10 Education
visit http://moisescardona.video

I have the Same issues like moisesmcardona.

System: Leptop clevo P170sm-a
I7 4710 MQ, GTX 870M 6gb, 24Gb Ram 1600
2 ssd's 250Gb evo 840/ 64Gb Crucial.
Win7 Pro 64 Bit
Cam: FDR-AX 100
File: XAVC-S Uhd 100 MB/s

I have Win 7 Pro 64 bit completely reinstalled.
Brought all drivers for the hardware and software up to date. PowerDirector then reinstalled and updates installed.

I've done everything on the note from the support, but it has contributed to no problem solving. As soon as I Put a file XAVC-S UHD in the teimline it is jerky and uncontrollable.