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I don't know what's missing. The download worked fine, there was no problem with that, but when I tried to install it, it failed. I'm mostly computer-illiterate, btw, but I wanted to install the latest version. I'm using 12 now, and for some reason its showing me a pop up window during the movie showing the running time and such. Can you advise me on making that go away?
Now you have me confused. Are you saying that you own PowerDVD 12 (non trial version) and now you want to update to PowerDVD 14 at the discounted price?
How does that relate to the pop up window? When you are playing a movie, right click on the screen and a dropdown window will appear. One of the options is to "Show Information" . Uncheck that.
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.