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Snapshots not at full resolution
jedrichmond [Avatar]
Newbie Joined: Feb 19, 2015 21:36 Messages: 8 Offline
[Post New] Mar 07, 2015 00:12
When importing 4k files and taking snapshots, the resultant files are at only half the resolution of the original 4k data.
The only way I have found to get round this is to take snapshots within the camera itself, but that means sitting for
long periods with the small camera screen and it would obviously be easier to do it within Power Director. Does anyone have a solution? Thanks!
ynotfish
Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Online
[Post New] Mar 07, 2015 16:44
Hi jerichmond -

I don't have PDR13 in front of me right now, but I noticed the same thing only recently. I hadn't noticed it with earlier builds of PDR13 and it's definitely not the case for PDR12, where snapshots are taken at the full resolution of the video.

I suspect something's been tripped up with a recent patch.

Cheers - Tony
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jedrichmond [Avatar]
Newbie Joined: Feb 19, 2015 21:36 Messages: 8 Offline
[Post New] Mar 07, 2015 17:00
OK -- thanks, is there a way to give the company feedback? Customer service is horrifically bad with agents demanding you send them piles of files because they don't know the program well enough to give straightforward answers on what appear to be general bugs!
ynotfish
Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Online
[Post New] Mar 07, 2015 17:16
Issues such as this, that can be confirmed by different PDR users, are usually reported by the moderator... so CL will receive the feedback needed.

Cheers - Tony
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JL_JL [Avatar]
Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline
[Post New] Mar 07, 2015 19:57
Mine appears okay, snapshots are at video resolution. I only tested sample footage made 2K or 4K by PD encoding in 60p, 30p and 60i M2TS formats and they all appear fine to me.

Maybe toggle pref setting for verification, I'm not sure what is meant by "whenever possible" in setting. I guess your situations were not possible?

Jeff
[Thumb - 4ksnapshot.png]
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4ksnapshot.png
[Disk]
 Description
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143 Kbytes
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62 time(s)
PlaySound
Senior Contributor Joined: Dec 02, 2010 10:26 Messages: 2031 Offline
[Post New] Mar 08, 2015 10:41
Quote: When importing 4k files and taking snapshots, the resultant files are at only half the resolution of the original 4k data.
The only way I have found to get round this is to take snapshots within the camera itself, but that means sitting for
long periods with the small camera screen and it would obviously be easier to do it within Power Director. Does anyone have a solution? Thanks!


PD13. here Preferences / File, the box [Use original video size the snapshot image ..].

On, the extracted image will be the same size as the video.

Off, the extracted image is, 1920 x 1080 for any video size, I think. AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate
jedrichmond [Avatar]
Newbie Joined: Feb 19, 2015 21:36 Messages: 8 Offline
[Post New] Mar 08, 2015 10:54
Yes, that is the size I am getting and that is useless given that the whole point of using 4k for stills is to get high resolution!
PlaySound
Senior Contributor Joined: Dec 02, 2010 10:26 Messages: 2031 Offline
[Post New] Mar 08, 2015 12:12
PD13. here Preferences / File, the box [Use original video size the snapshot image ..].

On, the extracted image will be the same size the the video.

I do not have a 4K video here, then I converted to sample Boats.wmv to M2TS / 4K, this I got 4K snapshot. AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate
ynotfish
Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Online
[Post New] Mar 14, 2015 21:03
Jeff & Playsound -

I was in error. I got back home to discover that my snapshot preferences had the "Keep original video size..." option unchecked. I don't remember unchecking it & I can't think why I would, but checking it restored order!

Cheers - Tony
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