Hello,

New here.

On a new laptop with Windows 8.1 and 16 GB ram I had PD 10 installed just to do video productions for my job. I decided to upgrade to PD13 Ultimate for many reasons.

After a real difficult upgrade through the Net, I finally got 'nearly' what I paid for. Except that ProDad first did not show up and then, after reinstalling, I finally managed to get it. Now NewBlue effects seem a problem. 2 lines of effects show up there were in the general video tutorial 5 lines of NB-effects show up?

Does somewone know why this happens and is the basic installation really 5 lines?

In the productFAQ's I found this answer to NB-effects not showing up. The PD10 version installed on the laptop came without CD's and since I upgraded I can not open PD10 anymore.

"After upgrading from PowerDirector 11 to PowerDirector 13, I cannot find some of my previous NewBlue Essential effects. What can I do?

NewBlue Essential effects that came with PowerDirector 11 will be deleted when upgrading from PowerDirector 11 to PowerDirector 13. If you want to keep using the NewBlue Essential effects that came with PowerDirector 11, you must reinstall PowerDirector 11. They will then be available in PowerDirector 13".

Again this is not PD11 but version 10. How to arrange this? Cyberlink is considering but NO solution yet... .

Thanks for your suggestions and solutions.

Alain II ;~(