Quote: I recently upgraded from ver. 10 to 13 on a 64 bit Windows 7 system. When I try to produce an MP4 movie I'm only getting audio (no video). I could get both audio and video producing in 13 * .WMV but final product was unsatisfactory. I used default settings for MP4 (aka HEVC). These are simple videos staring with a .WMV file created in PowerPoint (2010), then import to PD where I add the audio track, to produce an MP4 file for sharing. I've successfully created this type of video in 10 with no problem. Could it be the new HEVC coding that is causing the problem? Is it my media player? Any suggestions would help.

Yes, HEVC coding is the problem.

Use H.264 AVC. Dropdown has the MP4 profile.


Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Well that sucks. I even tried posting on YouTube and they don't recognize the file format either. I can't imagine why they didn't include both MP4 versions and avoid compatibility issues. It just doesn't make sense. I will check out your suggested option. Miss Copper

Quote: Well that sucks. I even tried posting on YouTube and they don't recognize the file format either. I can't imagine why they didn't include both MP4 versions and avoid compatibility issues. It just doesn't make sense. I will check out your suggested option.

There is both MP4 versions.

H.264 AVC use the Dropdown. you will see MP4 there.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

1. Quote:

   Quote: I recently upgraded from ver. 10 to 13 on a 64 bit Windows 7 system. When I try to produce an MP4 movie I'm only getting audio (no video). I could get both audio and video producing in 13 * .WMV but final product was unsatisfactory. I used default settings for MP4 (aka HEVC). These are simple videos staring with a .WMV file created in PowerPoint (2010), then import to PD where I add the audio track, to produce an MP4 file for sharing. I've successfully created this type of video in 10 with no problem. Could it be the new HEVC coding that is causing the problem? Is it my media player? Any suggestions would help.

   
   Yes, HEVC coding is the problem.
   
   Use H.264 AVC. Dropdown has the MP4 profile.
   
   
   

Hi,

I recently upgraded from PowerDirector 12 to 13 and had the same exact issue with only audio and no video after producing a MP4 video using the H.265 HEVC settings. I switched to the H.264 AVC and was able to get both audio and video in my Mp4 file. So, I thank you for this advice!

But, I would like to know why the H.265 HEVC did not work. Could you please explain why this didn't work?

Thanks!

Hi, I recently upgraded from PowerDirector 12 to 13 and had the same exact issue with only audio and no video after producing a MP4 video using the H.265 HEVC settings. I switched to the H.264 AVC and was able to get both audio and video in my Mp4 file. So, I thank you for this advice! But, I would like to know why the H.265 HEVC did not work. Could you please explain why this didn't work? Thanks!

H.265 HEVC is a new encoding method, not very many players can decode that format. H.264 has been around of a long time now, most players can play H.264 encoded videos. Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Quote:

Hi, I recently upgraded from PowerDirector 12 to 13 and had the same exact issue with only audio and no video after producing a MP4 video using the H.265 HEVC settings. I switched to the H.264 AVC and was able to get both audio and video in my Mp4 file. So, I thank you for this advice! But, I would like to know why the H.265 HEVC did not work. Could you please explain why this didn't work? Thanks!

H.265 HEVC is a new encoding method, not very many players can decode that format. H.264 has been around of a long time now, most players can play H.264 encoded videos.

Ah... OK. That makes sense. Thanks for the explanation!

Were you rendering in 4K ?

I have seen the problem as well where PowerDirector is rendering files that seem to have audio only.

I was not using HEVC though, plain old H.264, in M2TS files.

This seems to happen most often when rendering at 4K resolution, when using the hardware accelerator on my nVidia card (a GTX 750). I didn't try the software encoder as the rendering would take about 6 hours.

Right now, I have a project that reproduces the issue.

PD generated a 20 minute, 4GB file in UHD H.264, which took 1h20 to render.

And then, it can only play the audio in it. It's clear there is more than audio inside. It's an encoding issue.

PowerDVD also can't play the video part of it.

The project is too large to upload for a test case though. I will try to reduce the size and file yet another bug report with Cyberlink. MSI X99A Raider
Intel i7-5820k @ 4.4 GHz
32GB DDR4 RAM
Gigabyte nVidia GTX 960 4GB
480 GB Patriot Ignite SSD (boot)
2 x 480 GB Sandisk Ultra II SSD (striped)
6 x 1 TB Samsung 860 SSD (striped)

2 x LG 32UD59-B 32" 4K
Asus PB238 23" HD (portrait)

Quote: Were you rendering in 4K ?

No, I was rendering in 1080p.

Quote:

Quote: Were you rendering in 4K ?

No, I was rendering in 1080p.

FYI, I was able to solve my issue where I was only getting audio in some renderings by downgrading the nVidia driver from the current version 355.82 to an older 347.25 .

See http://forum.cyberlink.com/forum/posts/list/0/45534.page#235308 for gory details ... MSI X99A Raider
Intel i7-5820k @ 4.4 GHz
32GB DDR4 RAM
Gigabyte nVidia GTX 960 4GB
480 GB Patriot Ignite SSD (boot)
2 x 480 GB Sandisk Ultra II SSD (striped)
6 x 1 TB Samsung 860 SSD (striped)

2 x LG 32UD59-B 32" 4K
Asus PB238 23" HD (portrait)