With HA, I Produce 1920x1080 when choosing 3840x2160 profile

Bhajje

Senior Member Location: France - Orléans Joined: Feb 06, 2011 11:30 Messages: 176 Offline

Solved by

Dec 21, 2014 03:38

Hi Everybody,

Big problem when producing 4K with Hardware acceleration. I choose a default profile 3840x2160, and the result is 1920x1080, when I chek HA. Same thing when I choose a custom profile.

Same profile and HA unchecked produce fine 3840x2160.

So, the problem comes when using HA.

I am using beta build 2403. With buit 2307, same problem.


Filename	Result with HA.JPG	Download
Description	Produced file using HA
Filesize	70 Kbytes
Downloaded:	168 time(s)


Filename	Result without HA.JPG	Download
Description	Produced file without HA
Filesize	68 Kbytes
Downloaded:	161 time(s)

This message was edited 3 times. Last update was at Jan 09. 2015 05:02

Jean-Paul

i7-4770K 3.50 GHz, Nvidia GTX 960 2 Go, SSD 500 Go, RAM 32 Go
Win 10 64 bits, DirectorSuite 365

SoNic67

Senior Contributor Joined: Sep 27, 2014 14:14 Messages: 1308 Offline

Dec 21, 2014 06:42

There is NO hardware acceleration for any 4K profiles, or anything over 1080.
In cannot be, nVidia, Intel or AMD don't support that as of now.

This message was edited 1 time. Last update was at Dec 21. 2014 06:44

Bhajje

Senior Member Location: France - Orléans Joined: Feb 06, 2011 11:30 Messages: 176 Offline

Dec 21, 2014 07:01

Quote: There is NO hardware acceleration for any 4K profiles, or anything over 1080.
In cannot be, nVidia, Intel or AMD don't support that as of now.

Hi, SoNic67.

perhaps I don't use the proper words 'I am french...). What do you think about the joined picture?

I can check the lower box when choosing 4K profile, H264/MP4 producing. Same with XAVC/MP4 producing. See on the picture the profile and the box checked.

Whith this profile, when the box is cheched, the produced file is 1920x1080. When unchecked, the produced file is 3840x1160.

Why?


Filename	Profil.JPG	Download
Description
Filesize	108 Kbytes
Downloaded:	168 time(s)

Jean-Paul

i7-4770K 3.50 GHz, Nvidia GTX 960 2 Go, SSD 500 Go, RAM 32 Go
Win 10 64 bits, DirectorSuite 365

SoNic67

Senior Contributor Joined: Sep 27, 2014 14:14 Messages: 1308 Offline

Dec 21, 2014 07:53

That's an error.

The only cards that should be able to do HA at 2160p60 are GTX970, GTX980. It's a newer Maxwell 2, not sure if is supported properly. None of other video cards besides GTX970 and GTX980 can do that.

Open a ticket.

This message was edited 7 times. Last update was at Dec 21. 2014 08:13

Bhajje

Senior Member Location: France - Orléans Joined: Feb 06, 2011 11:30 Messages: 176 Offline

Dec 21, 2014 08:06

So. If that's an error in PD13, it should be corrected.

As we see we can check the box, we do that, and the result is false (1920x1080, in place of 3840x2160, as defined in profile used).

Hi, Dafydd.... What do you think about that? Jean-Paul

i7-4770K 3.50 GHz, Nvidia GTX 960 2 Go, SSD 500 Go, RAM 32 Go
Win 10 64 bits, DirectorSuite 365

SoNic67

Senior Contributor Joined: Sep 27, 2014 14:14 Messages: 1308 Offline

Dec 21, 2014 08:12

My bad, I misread your card, I thought you have GTX970.
If you have GTX770 you CANNOT do 2160p hardware encoding, only 1080p.

I would guess is an error in your installation, the HA checkmark should be automatically de-activated when you select resolutions higher than 1080p.
Being a laptop, please update the PD to latest version published here on forum.

This message was edited 3 times. Last update was at Dec 21. 2014 08:15

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Dec 21, 2014 08:15

Bhajje,

I tried to replicate your issue with PD13 beta 2403 and can not.

XAVC S 3840x2160/25p (60Mbps) France (PAL) setting with HA produced correct file attributes
MPEG-4 4K 3840x2160/25p (50Mbps) France (PAL) setting with HA produced correct file attributes

I tested with a GTX970 (Maxwell) architecture vs your GTX770 (Kepler). I have a GTX650 (Kepler) that I can put in and try. What Nvidia drivers are you using?

Jeff

SoNic67

Senior Contributor Joined: Sep 27, 2014 14:14 Messages: 1308 Offline

Dec 21, 2014 08:17

Jeff, your GTX970 (and GTX980) is one of the only two cards (including here all made by ATI) capable of HA at 4K. See my response to him above.

This message was edited 1 time. Last update was at Dec 21. 2014 08:17

Bhajje

Senior Member Location: France - Orléans Joined: Feb 06, 2011 11:30 Messages: 176 Offline

Dec 21, 2014 08:17

Yes, I think so. The error to be corrected in PD13, is to make not checkable Hardware Encoding.

So, it will be clear, and the rvideos produced will be fine; Jean-Paul

i7-4770K 3.50 GHz, Nvidia GTX 960 2 Go, SSD 500 Go, RAM 32 Go
Win 10 64 bits, DirectorSuite 365

SoNic67

Senior Contributor Joined: Sep 27, 2014 14:14 Messages: 1308 Offline

Dec 21, 2014 08:20

Quote: Yes, I think so. The error to be corrected in PD13, is to make not checkable Hardware Encoding.
So, it will be clear, and the rvideos produced will be fine;

It is not checkable in my installation. See below.


Filename	HA-active.PNG	Download
Description
Filesize	44 Kbytes
Downloaded:	610 time(s)


Filename	HA-inactive.PNG	Download
Description
Filesize	44 Kbytes
Downloaded:	164 time(s)


Filename	france_ha.PNG	Download
Description
Filesize	42 Kbytes
Downloaded:	605 time(s)

This message was edited 5 times. Last update was at Dec 21. 2014 08:25

Bhajje

Senior Member Location: France - Orléans Joined: Feb 06, 2011 11:30 Messages: 176 Offline

Dec 21, 2014 08:21

Quote: Bhajje,

I tried to replicate your issue with PD13 beta 2403 and can not.

XAVC S 3840x2160/25p (60Mbps) France (PAL) setting with HA produced correct file attributes
MPEG-4 4K 3840x2160/25p (50Mbps) France (PAL) setting with HA produced correct file attributes

I tested with a GTX970 (Maxwell) architecture vs your GTX770 (Kepler). I have a GTX650 (Kepler) that I can put in and try. What Nvidia drivers are you using?

Jeff

Jeff, my driver is the last official (344.75).

Thank you, for looking. Jean-Paul

i7-4770K 3.50 GHz, Nvidia GTX 960 2 Go, SSD 500 Go, RAM 32 Go
Win 10 64 bits, DirectorSuite 365

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Dec 21, 2014 09:11

Quote: Jeff, your GTX970 (and GTX980) is one of the only two cards (including here all made by ATI) capable of HA at 4K. See my response to him above.

Looks like a my GTX650 (Kepler) works fine as well.

See pic.

Jeff


Filename	Kepler_4K.png	Download
Description
Filesize	290 Kbytes
Downloaded:	158 time(s)


Filename	Produce 4K HA.png	Download
Description
Filesize	347 Kbytes
Downloaded:	156 time(s)

Bhajje

Senior Member Location: France - Orléans Joined: Feb 06, 2011 11:30 Messages: 176 Offline

Dec 21, 2014 09:26

Yes Jeff, but here, you don't work with a 4K rush.

If I take the boats.wmv exemple of PD13, and produce in 4K with HA, I have the same result that you have.

But it's with a 4K rush, that it doesn't work; and that the produced clip is 1920x1080 with HA.

This message was edited 1 time. Last update was at Dec 21. 2014 09:27

Jean-Paul

i7-4770K 3.50 GHz, Nvidia GTX 960 2 Go, SSD 500 Go, RAM 32 Go
Win 10 64 bits, DirectorSuite 365

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Dec 21, 2014 09:29

Bhajje,

Please post a "4K rush" sample to play with that you have issue with. I'm not sure what a "rush" is (translation).

Jeff

SoNic67

Senior Contributor Joined: Sep 27, 2014 14:14 Messages: 1308 Offline

Dec 21, 2014 09:55

Rush=Acceleration - Google translated?

This message was edited 10 times. Last update was at Dec 21. 2014 13:41

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Dec 21, 2014 10:02

Quote: Yes Jeff, but here, you don't work with a 4K rush.

If I take the boats.wmv exemple of PD13, and produce in 4K with HA, I have the same result that you have.

But it's with a 4K rush, that it doesn't work; and that the produced clip is 1920x1080 with HA.

Bhajje, oh, now I see your issue. That looks like a bug that CL should be made aware of. Occurs with both NTSC and PAL. I'd provide very detailed steps to repeat so maybe they can confirm and correct.

Also occurs with GTX970 so maybe something CL is doing, not Kepler/Maxwell related.

Jeff

Bhajje

Senior Member Location: France - Orléans Joined: Feb 06, 2011 11:30 Messages: 176 Offline

Dec 21, 2014 10:05

Sorry, for the translation. My rush is what I take with my camcorder (Sony AX100).

Here a 5 seconds clip.

Filename	C0005 raccourci.MP4	Download
Description	4K Clip
Filesize	36964 Kbytes
Downloaded:	260 time(s)

This message was edited 1 time. Last update was at Dec 21. 2014 10:13

Jean-Paul

i7-4770K 3.50 GHz, Nvidia GTX 960 2 Go, SSD 500 Go, RAM 32 Go
Win 10 64 bits, DirectorSuite 365

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

Dec 21, 2014 11:20

Hi Bhajje -

I can replicate the same issue you're having, using your "rush" clip (C0005 raccourci.MP4)

When I select HA to produce 3840x2160 MPEG-4, I get 1920x1080. Without HA, I get the correct output.

GTX680, by the way.

With other input files - e.g. a 4K clip produced in PDR 12, HA is "available", but I get "Production unsuccessful" - haven't found a pattern yet.

Cheers - Tony

This message was edited 1 time. Last update was at Dec 21. 2014 13:43

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Bhajje

Senior Member Location: France - Orléans Joined: Feb 06, 2011 11:30 Messages: 176 Offline

Dec 21, 2014 11:26

Many thanks, everybody.....

I hope CL will correct that soon. The better would be à good produced clip with HA, and at least to make uncheckable the HA box.

For now, I know that... So, I can produce fine WITHOUT cheking the box.... Jean-Paul

i7-4770K 3.50 GHz, Nvidia GTX 960 2 Go, SSD 500 Go, RAM 32 Go
Win 10 64 bits, DirectorSuite 365

SoNic67

Senior Contributor Joined: Sep 27, 2014 14:14 Messages: 1308 Offline

Dec 21, 2014 13:12

The posted file is encoded in XAVC format, that's probably why it confuses the software.
I don't think any Kepler card should have the HA active for 4K files - it is an error in PD dll for Kepler/Maxwell (CLNVKEPLERV). On my Fermi card, HA is not activated for that file.

The only cards that have 4K hardware encoding capabilities, per nVidia, are the "Maxwell 2" ones (970 and 980):

http://www.geforce.com/whats-new/articles/geforce-experience-2-1-2-released

4K ShadowPlay Recording
GeForce GTX 900 Series GPUs, like the newly-released GeForce GTX 980 and GeForce GTX 970, include an enhanced H.264 hardware encoder, further reducing the already-minimal performance of GeForce Experience's ShadowPlay gameplay recorder. This improved hardware also enables the recording of footage at Ultra HD resolutions, beginning with 3840x2160, commonly referred to as "4K".
Recording at up to 60 FPS, at bitrates of up to 130 Mbps, ShadowPlay 4K gameplay captures are the best way to get your favorites moments onto YouTube in Ultra HD resolutions, with the absolute best quality possible. And as with 1920x1080 and 2560x1440 captures, all ShadowPlay recording modes, features, and options are available, letting you tailor your recordings to your personal preferences.

This message was edited 9 times. Last update was at Dec 21. 2014 13:36