Q: You know what you call a PD early adopter?

A: A beta tester. Regards,
Dan
Power Director 21-Ultimate
v 21.0.3111.0
XPS-8940, Win-10 64-bit,
Intel Core i9-10900 processor
(10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD,
NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6

Brand "A" released their v.13 and a fully functional trial version is available. Mike B.
|>>PowerSpecG311 PC(2014)<<||>>Windows®7Pro 64-bit OS<<|
|MB:AsRock FM2A88X Extreme6+|CPU:AMD A10-7850KQuad 3.7GHz|RAM:8GB DDR3|GPU:MSI Radeon™R7 250 1GD5OC|
|HDD:Toshiba DT01ACA100 1TB|HDD:WD Red 2TBx2|RAID:SansDigital TR5M+B 2TBx3|BD-R:LG BE14NU40 Ext|
|Camera:Canon Ultura miniDV|WebCam:Logitech C910|ADVC110 Analog/Digital Converter|
|PowerDirector12Ultra.2930|PhotoDirector5Ultra.5424|AudioDirector4Ultra.3522|Cyberlink MediaSuite10 OEM|

I had PD7 that came with my HP laptop, and upgraded to v13 the other day because it had better MP4 support. Both versions exhibit similar problems, though, which leads me to believe that the QA team doesn't test all the functionality thoroughly. Here are the problems I'm having:

When playing a video to look for places to split the scene, suddenly the timeline will jump ahead several minutes and the preview window will freeze.

There is NO support for a multi-monitor setup. Ideally, PD13 should remember where the window was last, and go to that place if it's available.

The template editor needs to be more flexible for higher-end needs, including the ability to modify the menu structure, especially when trying to create a multi-title DVD.

I'm not trying to do anything elaborate, but I keep running into barriers when doing even the simplest things. The PDF user manual is not particularly useful.

I'm running Windows 7 Home Premium, 64-bit.

I'm on version 12 still and it currently meets my needs. And, my version has partial multi-monitor support (although, as you point out, it doesn't always seem to remember the window locations the next time you start PD - Perhaps a "Save Workspace As..." function would be useful here?): The preview window can be detached and moved to your second monitor and made full screen if you wish, freeing up some space for the various rooms and timeline, etc.

I've had only a few crashes over the years, believe it or not (unlike when I had a certain other NLE that rhymes with "Finnacle" and used to crash very frequently...)

Russell1967 System specs: Windows 7 Professional x64; Gigabyte Z77-DS3H motherboard with i5-3579K 3.8Ghz processor with 32GB RAM; Zotac GTX 760 w/4GB; 1xWestern Digital 1TB 10,000RPM HD; 1x Samsung 840 Pro SSD System Drive

I thought that installing a patch might improve things, so I downloaded the v13 patch, but I don't have "the required version of the program".
No help at all, not even what the required version is.
Do I really need to "contact the application provider"?

AndySA,

See the other post on this topic...the patch is not needed, since you already have that version. That's why you're getting the error message. Regards,
Dan
Power Director 21-Ultimate
v 21.0.3111.0
XPS-8940, Win-10 64-bit,
Intel Core i9-10900 processor
(10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD,
NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6

Quote: That's why you're getting the error message.

Thanks. Reading helps, I guess.
And a specific and descriptive error message would be nice too. I guess.