Getting a message to connect to the interent when attempting to register

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Cindy5230

Member Joined: Oct 30, 2008 22:53 Messages: 57 Offline

Solved by

Sep 10, 2014 16:38

I just purchased PD12 today and have it installed. It is working (including logging into DirectorZone from the program) however when I try to register it tells me I am not connected to the internet. I have checked that it is not blocked in Windows 7 Firewall or any other program. Help?

borgus1

Senior Contributor Joined: Feb 27, 2013 00:33 Messages: 1318 Offline

Sep 10, 2014 19:33

Things to try...

Double-check firewall blocking.

Reinstall PD with anti-virus disabled.

If you are on a router, reboot it and try again.

Read this (somewhat related) Cyberlink note...
http://www.cyberlink.com/support/product-faq-content.do?id=12816&prodId=4&prodVerId=930

This message was edited 1 time. Last update was at Sep 10. 2014 19:35

Cindy5230

Member Joined: Oct 30, 2008 22:53 Messages: 57 Offline

Sep 10, 2014 22:22

Thanks for the reply. I did reboot, both the computer and the modem, to no avail. I am not ready to uninstall/reinstall yet. It's odd to me that it valedated just fine, and I can connect to Director Zone from the program. It only happens with the registration.

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