Well ... the saga continues ... can't use the drivers from that site ... and when I used they're automatic detection software to try to figure it out ... got this message

A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

So went to Viao/Sony's site and updated the Mobile Intel® 4 Series Express Chipset Family to Driver 7.15.10.1637 which is the most current one they have available

AND ... tada ... still no joy in Mudville ... same error. The program no likey MP4's

OH ... forgot to say that when I tried to install the updates on that link ... just kept getting that it was not validated for this laptop ... had to go to Sony and Sony doesn't have that level of update available for it.

sigh ....

Friends ... and I mean that ... thanks for all your advice and assistance. It's been a long day that I'll probably have to pay heck to catch up for this evening.

I did manage to force the update of the graphics drivers ... lordy what a process that was, basically removing the old and getting around the glitches to install the new. There were complications with whatever Sony has done to their tweaking of the software for Vaio.

The sad thing was ... didn't do a darn thing. Created some issues with other software ... but that's another issue.

Then a desparate search of issues with one of those pieces of software .... I found reference to the DivX Codec packs ... so what did I have to loose ... unlike the other codec pack ... or maybe because of the driver upgrade and then the DivX pac ... it's handling MP4's and so far looks like they are useable.

I'm dead tired and probably after catching up with work related ... work ... I'll play with it some to see if there are other issues ... but as of this moment ... so far ... so good.

And I really do thank all of you fine folks for suggestions and directions to pursue this ... I think I've aged about 6 months in the last 24 hours .... but darn I hate for something to get the best of me ... especially when it's something like this!

Ralloh;

Then a desparate search of issues with one of those pieces of software .... I found reference to the DivX Codec packs ... so what did I have to loose ... unlike the other codec pack ... or maybe because of the driver upgrade and then the DivX pac ... it's handling MP4's and so far looks like they are useable.

Which DivX pack did you find that worked??

It is a sad fact that many needed updates are not supported by the laptop manufacturers. That is specifically why I suggest a RESTORE POINT...so much can happen in this process and it is best to have a fallback in case of disaster. The manufacturers are not what I would call "supportive" of the issue of new technology. Kudos to you for forcing your way through it.


So take a WELL DESERVED rest!!!

It was the one that came packaged with the free DivX Plus Converter. And I know just what you mean ... Sony has gotten away from why I kept going back to them for my laptops ... and no where near the supportive pro-user it was years ago ... just didn't realize how bad it's gotten. And what's up with this tweaking everything so that you can't update EXCEPT through them ...

Well so much for the rants ... too tired to be nice. I did play around with it a bit more just now and there are some stability issues ... might be in the new drivers ... maybe have to play with it a bit. Once you play the imported file ... it goes to black and you just get audio until you click or double click on it ... anyway I've decided that can wait a day or so.

Hope everyone is having a good week! Hard to get motivated after a holiday!

I'm having the exact same problem with importing MP4 files from my Sony cypershot into PD9. Same error message. Tried codecs etc and no luck. Only thing that worked was converting it to MPEG...but what's the point?

I also have an intel integrated graphics card (whatever that is). I've contacted tech support and am still waiting.

If I find out anything, I'll post.

Keith

Do you by chance have Roxio program installed on your computer? I had a problem with PD8 with both Roxio and Cyberlink installed at the same time.
I uninstalled Roxio completely and cleaned the registry with any Roxio and all of my problems cleared up.
Just a thought!
Cheers Windows 8 Pro 64bit
Cameras. Panasonic AG-HMC40, GoPro Hero 3 Black
Edition.